Summary Html Set Language
Let Us start with JivoChat’s home page. As a major fan of green and all that’s linked to character, a leaf above their logo and green backdrop instantly made me feel calm. Well playedJivoChat! Html Set Language
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It’s a free tool to help You track and speak with clients visiting your site, Facebook, Telegram, and Viber — all that in real time. To start a journey on this live chat tool, all I must do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what prospective customers like best: discounts!
What I liked about the Signing up process is I could see just how many steps are still left. Here’s a fast preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it is very neat. There’s the Inbox part, available in the app’s sidebar — there land all the incoming requests from your clients. Then, we’ve got a section Chats, where you are able to see your current discussions. It looks like this:
When conversing with your Clients you can quickly check their information this handy little attribute is put on the right and it is useful when targeting your customers’ needs. What is more, below we’ve website visitors department, informing us about all of the people on our site.
Speaking of traffic Your website — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a vast selection of alternatives for pop up invitations.
I like the snippet option Included in the application. It allows you to find out what a user writers to you until he or she sends it. It creates responding to your customers’ queries much quicker.
Additionally, when a Visitors write a message, an agent get the small pop up on the right bottom, asking if they wish to chat, fast answer or dismiss (that, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is permanently free and it comprises up to five agents. It offers customizable chat in 20 languages, various programs (including mobile and desktop ) and 24”7client support.
The other plan is a Professional Version: for $10/agent a month if billed annually. It offers more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the only thing that is missing is that it’s not very scalable. You have just two plans: one is quite basic and another one may not be enough if you are working with enterprises businesses. But, as always, it all depends on what you require. Html Set Language
A nice addition that they Offer is what they call a Callback feature. What it really does is that people could leave you their amount and you can call them back at your earliest convenience. On their website they are stating:”Chat is suitable for accompanying clients on the website, and instant callbacks are ideal for actively completing trades”
It also works when nobody Is available online chat. You may easily get back in touch with your potential leads later.
JivoChats is incorporated Using Facebook Messenger, which means the customer can receive your responds right for their Facebook. In regards to you as an agent, Jivo won’t make you change between the programs to answer. All messages from social networks appear directly in the JivoChat desktop and/or mobile program.
Another of their Additions is the Mobile SDK, which lets you add live chat service to your own Android and iOS native programs. If your customers are spending a great deal of time searching through your shop on mobile, they will definitely find it rather convenient.
If that’s not enough, They’re throwing an API for developers, that’s the whole documentation developers can use if they would like to integrate JivoChat with their own app or CRM solution.
JivoChat do not have a lot Of integrations yet but they’ve been on the industry just for 4 years — and this matter takes time and resources.
They provide basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps evolving and, more importantly, their expansion is ordered by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also offer reports that track the level of your customer service.
In terms of the design, The whole website looks really nice and that I may even say that UX does not lack in that section. There is 1 thing which confused me when I was on the main site I clicked on the conversation window three days, until I understood that I need to click exactly on”Chat with us. We’re online!” prompt. That could have been done smoother. The great news is that whenever I needed something, there was always someone online chat!
The wrap-up of JivoChat
JivoChat is a good Looking alternative that does its job. For companies who’re looking for a basic live chat solution, it truly does come for a fair price.
But do not take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or maybe it is going to be just perfect For you? I think that they are really good in what they provide, and I think They’ll be scaling and supplying other programs with a larger selection of features To meet their future customers. Html Set Language