Overview Hubspot Insightly
Let’s Begin with JivoChat’s home page. As a big fan of green and that’s connected to nature, a foliage over their emblem and green backdrop instantly made me feel calm. Well playedJivoChat! Hubspot Insightly
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It’s a free tool to help You monitor and speak with customers visiting your Website, Facebook, Telegram, and Viber — all of that in actual time. To begin a journey with this live chat tool, all I have to do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what prospective clients like best: discounts!
What I enjoyed about the Signing up procedure is I could see just how many measures are nonetheless left. Following is a quick preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it’s very neat. There’s the Inbox section, accessible from the program’s sidebar — there territory all the incoming requests from your customers. Then, we have a segment invisibly, where you are able to see your current conversations. It looks like this:
When chatting with your Clients you can immediately check their data — this convenient little attribute is placed on the right and it is invaluable when targeting your clients’ needs. What is more, below we’ve site visitors department, telling us about all the people on our website.
Speaking of traffic on Your website — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast selection of options for pop up invitations.
I like the snippet option Included in the application. It permits you to find out exactly what a user writers to you until he or she sends it. It makes responding to your clients’ queries much quicker.
Also, when a Visitors compose a message, an agent get the little pop up on the perfect bottom, asking if they wish to chat, fast answer or dismiss (which, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is forever free and it includes up to five agents. It offers customizable conversation in 20 languages, various apps (including desktop and mobile) and 24”7client service.
Another strategy is a Professional Version: for $10/agent a month if billed annually. It offers more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the one thing that is missing is that it’s not very scalable. You’ve just two strategies: one is very basic and the other one may not be enough if you’re working with enterprises businesses. But, as always, it all depends on your needs. Hubspot Insightly
A nice addition that they Provide is what they call a Callback feature. What it does is that people could leave you their amount and you can call them back at your first convenience. On their website they are stating:”Chat is convenient for accompanying clients on the website, and instant callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available online discussion. You can easily get back in touch with your possible leads later.
JivoChats is integrated With Facebook Messenger, which means the client can get your responds right to their Facebook. When it comes to you as an agent, Jivo will not force you to switch between the programs to reply. All messages from social networks look right in the JivoChat desktop or cellular app.
Another of the Additions is your Mobile SDK, which allows you to add live chat service to your own Android and iOS native apps. If your customers are spending a great deal of time searching through your store on mobile, they will surely find it rather convenient.
In case that’s not sufficient, They’re throwing an API for developers, which is the entire documentation developers can use if they would like to incorporate JivoChat with their own app or CRM solution.
JivoChat do not have a great deal Of integrations however but they’ve been on the market just for 4 years — and this matter takes resources and time.
They provide basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their clients even more fulfilled, they also supply reports that monitor the level of your customer services.
Concerning the design, The whole website looks very nice and that I can even say that UX doesn’t lack in that department. There is one thing that confused me when I had been on the main websiteI clicked on the chat window three times, until I realized that I need to click exactly on”Chat with us. We’re online!” prompt. That could have been done simpler. The excellent news is that if I needed something, there was always somebody on discussion!
The conclusion of JivoChat
JivoChat is a great Looking alternative that does its job. For businesses who’re looking for a standard live chat option, it actually does come for a reasonable price.
But do not take (only) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or maybe it’ll be just perfect For you? I believe that they’re Excellent in what they offer, and I think They’ll be scaling and providing different plans using a wider range of attributes To meet their future clients. Hubspot Insightly