Why Select Crisp? Hubtalk Live Chat Software
In this article I’ll cover our Experience with Crisp, the reason we switched, and how it is possible to make the perfect decision for your company and startup too. You will understand how to compare live talks and that metrics could be important for you too. Hubtalk Live Chat Software
How was that decision made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We have Used several other live chat before, which shifted their focus from a live conversation to an”all in one company suite”. Their live chat still works, but metrics which are significant for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we were in for four months those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we are searching for quality service and not quantity as well as the pricing seems to outperform the advantage. So our choice was clear at the moment: we needed to proceed.
We found 14 times history, 30 days History and unlimited history (for higher plans this is common), here the cost scaling was intriguing. All live talks we tried had this feature, some at higher price tags, others together with a badly implemented search feature, and so the history wasn’t available. With Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many connections do we want?
We tried to answer that Question with another question”how many clients will talk with us” – and that was wrong – we made that mistake already once. We can’t limit on the connections we make because we actually wish to make contact with all of them. Unlimited contacts was what we were looking for (at an affordable price label ). What we found were chats with 100 active contacts for $0/month which was quite nice, we scaled up that a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by usage – which is enormous! They think the identical way we do at Storyblok, we don’t wish to limit the user to the usage of this system (eg. Content entries or entries ), we want to scale as their team scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the exact same website for more than 30 seconds”. Those triggers are a good method to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This component is available in most options we tested and largely available in the first paid plan.
Ability to send campaign emails
From Time to Time we send emails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we ought to have the ability to send pertinent content based on some metrics those live chats offer. To be honest, we are not sending many emails, because we hate spam on the side. Therefore we want to send specific mails to specific target groups and : we really like the execution in the Crisp client. It is simple and fulfilled our needs at a sensible price tag.
Amount of brokers
The agent chairs is rather Interesting, it’s something that you can control. You could choose 1 account for the entire team (which can be cheap with the majority of options ), or you could go for a single chair for each team member. Since we want to have this personal approach to our clients the notion of using one account for the whole team was dropped instantly. We’ve started to compare the first paid plan contrary to most of the high tier programs to observe how the cost scales again. The highest prices we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to that. We had a look at Crisp again and saw their greatest bundle has unlimited agents seats included. Additionally, their free strategy allowed 2 representatives, which was excellent for testing. Hubtalk Live Chat Software
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We don’t really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added the majority of our tools – so we concentrated on how they work and perform with Slack. We analyzed some of these and most are actually working quite well. We found one which has enormous delays when messaging from and also to Slack that was a no-go for us. We reported that issue to these, but we don’t know whether they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was done in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to client service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides one channel to answer to your users using a very simple team inbox where you can manage all of your user queries.”
From our experience, Crisp actually Ships with all the focus on that chat experience for your customers. That is exactly what we were searching for as we evaluated other solutions.
This one is tricky. If you browse The last few things you saw that we contrasted the lower grade plans and attribute with the maximum tier programs, some are economical at the beginning and become expensive as you use them. After using Crisp for six months now, and changed from a competition because of the expensive”end” and those attribute we didn’t need but might have to cover. We’re glad to say that we believe we have the best match for us, perhaps it will fit as well for you. We found the listing of 8 facets above is all you want to locate your own best match.
We made contact with incredible Fantastic people (thank You!) And businesses all around the world. We might have had the same experience with other live discussions as well, but the price combined with the feature set Crisp does provide, we would and already do recommend it to all clients who are looking for a live chat themselves. We have updated to the Crisp endless plan a while ago, and are glad we made that decision. In case you’ve got a question or wish to tell us about your adventure using Crisp and other live chats, don’t hesitate to drop us a comment below or send a tweet or chat with us using Crisp! Hubtalk Live Chat Software