Overview Human Click
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party client. There are many customizable facets of this tool, and using live chat which can be found on your own website is a procedure which can be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we are happy to review and divide down the varied elements of Live Chat by ProvideSupport.com. Human Click
The Live chat program itself is a great deal more involved than your normal customer. You will be able to see each of those visitors that are on your website at any particular time, as well as their IP address, their referral origin, their regional time, working system and a whole lot more. While some of this info is going to be a whole lot more valuable than the rest, it will help keep you (or your designated chat operators) as educated on your customers as possible should they be needing any help. They provide 10 days free trial, no credit card needed.
After you install an account, You’re brought to a site which seems somewhat old fashioned. It looks like it is full of ads, but it’s just a website edition of ProvideSupport. If you wont let this disturb you too much, you may read the next steps which you ought to take, like customizing your conversation messenger window, add chat buttons to your emails, produce a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your greeting message along with company’s logo. You can also put in your operator’s picture so the chat looks more personal. The live chat button on the website can be either chosen from an present gallery, or you can upload your own picture. The chat messenger can be customized with color schemes and styles that match your website’s most important theme.
If you want to match your own Site’s style, you are able to personalize the chat messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited . You can also see a world map and a spot from which a user writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to move ongoing chats between agents. Another representative can follow-up the case and answer within minutes. It is useful when an agent does not possess the knowledge to address the case. Thanks to moving chats there is no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you spell something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the right word. Human Click
Provide Support Cons
I’m not a avid fan of The appearance of Provide Support port. I overlook the personalization when it concerns the whole site. The picture on the home page is a Stock image which provides you the belief that everything there doesn’t have any personality as well. The movie tutorial I saw felt automatic, like it was not the actual person talking.
I like brands with personalities. While the lack of character here might have no effect on customer service on your website, it definitely discourages individuals like me from using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They allow four Kinds of Payments, every month every 2 weeks, every six months and annually. Paying annually is your best alternative or each of the plans. They offer 3 plans — small business using 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you are interested in more operators, you can check out the PDF document where they given prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real-time visitor info provides you an insight into what customers are looking for. You have tons of customization options that you may use in your chat.
If you’re not bothered by A tiny old look of the program, you might find there what you want to give customer support to your clients.
Free Trial Option
Live Chat From Provide Support can be attempted without any price for 30 days. All features (out of additional operators) can be accessed with this absolutely free time trial period. Provide Support will not continually harass you in the event that you do not take advantage of their offer, either, and charging going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use together with this”no hassle” form of charging and support that’s provided. Not one of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you are on the fence about whether or not to employ a live chat option on your site, our best suggestion is to give this program a download, check it out for 30 days, and choose in the end of the free period whether you would like to continue from that point. Human Click