Overview I Am Live Chat
Provide Support is a Live Chat Service that may be implemented on websites and operated remotely as a third party client. There are lots of customizable facets of this tool, and using live chat available on your site is a procedure which may be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to review and break down the diverse elements of Live Chat by ProvideSupport.com. I Am Live Chat
The Live chat program is a great deal more involved than your average customer. You’ll have the ability to see every one of those visitors which are on your site at any particular time, as well as their own IP address, their referral origin, their regional time, working system and much more. While some of the info will be much more beneficial than the rest, it will help to keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any help. They provide 10 days free trial, no credit card needed.
Once you set up an account, You’re brought to a website which seems a little old fashioned. It seems like it is full of ads, but it’s only a site edition of ProvideSupport. If you wont let that bother you too much, you can read the upcoming steps that you should take, such as customizing your chat messenger window, then add chat buttons to your mails, produce a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your greeting message and company’s emblem. It is also possible to put in your operator’s picture so the chat looks more private. The live chat button on the site can be either chosen from an present gallery, or you may upload your own image. The chat messenger could be customized with color schemes and styles that fit your site’s main theme.
If You Would like to match your Site’s style, you can personalize the chat messenger with offered fashions and color schemes.
Real-time visitor tracking
The real time visitor Feature allows you to view your visitor’s IP address, host name, referrer address, pages visited . You can also find a world map and a spot where a person writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to transfer ongoing chats involving representatives. Another representative can follow the case and answer within minutes. It is helpful when an agent doesn’t possess the knowledge to solve the instance. Due to moving chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you describe something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the right word. I Am Live Chat
Provide Support Drawbacks
I’m not a avid fan of The appearance of Provide Support port. I miss that the personalization when it comes to the whole site. The image on the home page is a Stock picture which gives you the belief that everything there does not have any personality as well. The movie tutorial I watched felt automatic, like it was not the actual person speaking.
I like brands with personalities. While the dearth of character might have no effect on customer support on your website, it certainly discourages people like me from using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They let four types of Payments, every month every two months, every six months and annually. Paying annually is your ideal option or all the plans. They provide 3 plans — small company with 1 operator, company aims with 3 operator and Business with 10 operators. If you are interested in more operators, then you can check out the PDF document where they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real time visitor information gives you an insight in what customers are looking for. You have a lot of customization options that you can use in your conversation.
If you are not bothered by A tiny old expression of the program, you might discover there what you want to give customer service to your clients.
Free Trial Period
Live Chat From Provide Support could be attempted with no cost for 30 days. All features (outside of further operators) can be retrieved with this free time trial period. Provide Support will not continually harass you if you do not take advantage of the supply, either, and charging going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” form of billing and service that is provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you are on the fence about whether or not to implement a live chat solution on your site, our best suggestion is to give this app a download, check it out for 30 days, and decide at the end of the free period whether you’d like to keep from there. I Am Live Chat