Intro I Am Live Chat
There’s no motive live chat shouldn’t be simple. I Am Live Chat
It’s all about connecting with your customers and providing them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online shops give you a much too intimidating interface using tools which are overkill for this type of basic support moderate.
Pure Chat has another strategy.
Pure Chat is a live chat program that helps small companies deliver instant replies and convert more prospects.
You are not going to locate anything mad with this particular tool, but that is the glory of it. The pricing is simple. The features are easy, and the overall interface makes it rather easy to communicate with clients who need answers quickly.
So let’s take a deeper look into the live chat platform to understand who it’s ideal for and which of those features are impressive.
Pure Chat is a live chat software that allows users to communicate with their clients directly on their website. Its attributes include unlimited brokers, boundless chats, complete chat history, widget personalization, and much more. We compiled Pure Chat user testimonials from around the net and decided that it has generally favorable ratings. We also shared its own accessible pricing options.
Summary of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review said that the app is simple to set up and navigate due to its user-friendly interface. They also enjoy the way the tab switches to an email form when each of the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection said that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
An individual who left a favorable overview of Pure Chat on G2 Crowd stated they have been able to convince customers to commit to a buy within moments of communicating via the program. He also likes how the tool provides them with a way to answer clients’ questions quickly and promote their goods without the use of phone calls.
Most Useful Negative User Review
A user who left a negative overview of Pure Chat on Capterra whined about becoming timed out without notifications. He clarified that making it hard to maintain agents who’ve retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting conversations at the ideal time depends on how well you can track your visitors. By way of example, if you are sitting on the Pure Chat backend you have the ability to view which users are surfing your site in real time. So if someone is considering a pair of sneakers that you sell on your site, you understand exactly what to begin talking about, and you have the tools for making canned responses for specific components of your website. I Am Live Chat
The obvious beginning to this review is that the actual chat interface. Does it feel useable for both beginners and advanced users?
Everything begins by revealing a chat box into the new visitor. If they’ve been to your website before, the representative on the backend sees each the customer information and interactions that have happened in the past. It works exactly like an instant messenger, (where the chats arrive in real time ), but it also allows you to see previous transcripts and which reps have spoken to a client before.”
Notifications are delivered to you when a chat comes from, and you can schedule when you are offered for chatting to ensure clients know when you’re online.
Implementing a chat box on your site only takes a quick copy and paste of a code or using their Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the chat box looks like prior to, during and following the conversation. Don’t hesitate to change about colours, set triggers for as soon as the chat box pops open and configure the types that you want individuals to fill out before speaking to you.
You have the chance to decide on the default option stylings (which can be fine,) however, the design tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for those who would like to handle live chats while on the move. For example, if you need to leave the office but still want to give the best support out there, you won’t need to worry about it with a mobile app.
Pretty much all of the features that you would find on the normal dashboard are all carried over to the cellular apps. You have settings for actually carrying out the chats, together with setting your accessibility, handling transcripts and much more. This gives you a little boost of confidence as it doesn’t matter where you are when seeing who is on your website in real time. Your customer support is constantly managed, as it works just like texting from the phone.
The coverage is one of the strongest sections of Pure Chat, because it not only gives you the functionality for exporting reports, but it supplies beautiful graphs and imagery for viewing chat metrics with time. It is possible to track your customer satisfaction to make decisions regarding your staff or to determine which particular clients you may be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than a number of the other solutions you will find for live chat. For instance, a site is supplied for studying about updates and tips, while the Guides page is filled with information on the best way best to sell online, how to handle rude clients, how to get more live chats and more.
The FAQ page gives you an notion about what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it looks as if you’ll have to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the service team are potential and they also offer email support in-app and about the web site for many programs. I Am Live Chat
Pure Chat does not have a free trial. However, you do not want one at all, because the provider delivers a solid free plan you can continue to use for as long as you want. The paid programs are reasonably priced too, and the monthly obligations bring along a wide set of features you don’t get with the free bundle.
Let us take a look at what plans you can choose from:
Free — For $0 you get support for a single user, one website, boundless chats each month, a 1 day discussion history and native cellular apps.
Starter — For $20 per month you receive support for two consumers, two websites, unlimited chats each month, per 30 day chat background, native mobile apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you get everything out of the former plan and support for five customers, three sites and 90 days of discussion history.
Growth — For $100 a month you receive everything out of the former plan and support for ten users, five websites, an infinite chat history and the capacity to eliminate the Pure Chat branding.
We enjoy the Free program for people just testing out the system, but the genuine operation comes into play when you choose the Starter Plan. The only gripe I have is that you need to get all the way up into the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Check out this article to find out more about how using a live chat software can enhance your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools that can assist you in keeping down expenses. In this article, we share with you some answers from small business owners using these tools to make their business processes easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients that are not pleased with their services. Read these instructions to learn the cancelation terms and other specifics.
Can agents utilize mobile devices to reply to customers?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to react to customers’ inquiries from anywhere.
Popular Software Connections
When choosing a live chat software, it is important that the program integrates with other software your company is now using. Here’s a list of some of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store may benefit from such an easy-to-use chat box tool like Pure Chat. It all depends on the pricing plan you pick. The Free Plan is very good for analyzing and small operations with only a few goods and a single rep. The Starter Plan is probably the most common, while the Growth Plan becomes up there for businesses with large support teams. I Am Live Chat