Introduction I Chat Download
Provide Support is a Live Chat Service that may be implemented on sites and operated as a third party customer. There are lots of customizable facets of this tool, and using live chat which can be found on your website is a procedure that can be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to examine and break down the varied elements of Live Chat by ProvideSupport.com. I Chat Download
The Live chat program itself is a great deal more involved than your average customer. You will have the ability to see each of the visitors that are on your website at any given time, as well as their own IP address, their own referral origin, their local time, working system and a whole lot more. Though some of the info is going to be much more valuable than the remainder, it is going to help keep you (or your designated chat operators) as educated on your visitors as possible if they are needing any help. They offer 10 days free trial, no credit card needed.
After you set up an account, You are brought to a website which looks a little old fashioned. It seems like it is packed with ads, except it’s only a website edition of ProvideSupport. If you wont let that disturb you too much, you can read the upcoming steps which you ought to take, like customizing your conversation messenger window, then add chat buttons to your emails, create a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your greeting message and company’s logo. You can also add your operator’s picture so the chat looks more private. The live chat button on the site can be either chosen from an present gallery, or you may upload your own picture. The chat messenger can be customized with colour schemes and styles that fit your website’s main theme.
If you want to match your own Site’s style, you can customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited etc.. You can also see a world map and a spot where a person writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing discussions involving representatives. Another representative can follow-up the case and answer within seconds. It’s useful when an agent doesn’t have the knowledge to address the instance. Thanks to moving talks there is no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you describe something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can choose the best word. I Chat Download
Provide Support Drawbacks
I am not a avid fan of The look of Provide Support port. I miss the personalization when it concerns the whole website. The image on the main page is a Stock picture which gives you the belief that everything there does not have any character as well. The movie tutorial I watched felt automatic, like it wasn’t the actual person speaking.
I like brands with personalities. While the lack of personality might have no effect on customer support on your site, it certainly discourages individuals like me by using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They allow four Kinds of Payments, every month every two months, every six months and yearly. Paying annually is your best option or each the plans. They offer 3 plans — small business with 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you’re interested in more operators, you can check out the PDF file in which they given prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real time visitor info gives you an insight into what clients are searching for. You have a lot of customization options that you can use in your chat.
If you are not bothered by A little old look of the application, you might discover there what you need to provide customer service to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be tried without any cost for 30 days. All features (outside of additional operators) can be retrieved with this free time trial period. Provide Support won’t continually harass you if you do not take advantage of the supply, either, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use together with the”no hassle” form of charging and service that’s provided. Not one of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you are on the fence about whether or not to implement a live chat solution on your website, our best suggestion would be to provide this app a download, check it out for 30 days, and decide in the end of the free period if you’d like to keep from there. I Chat Download