Overview I Hate Chatting
Provide Support is a Live Chat Service which may be implemented on websites and operated as a third party client. There are lots of customizable aspects of this tool, and using live chat available on your website is a procedure that may be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we’re happy to examine and divide down the varied elements of Live Chat by ProvideSupport.com. I Hate Chatting
The Live chat program itself is a great deal more involved than your normal customer. You will have the ability to see every one of those visitors which are on your site at any particular time, in addition to their IP address, their own referral origin, their local time, operating system and a whole lot more. While some of the info will be much more beneficial than the remainder, it will help to keep you (or your designated chat operators) as educated on your customers as possible if they are in need of any help. They provide 10 days free trial, no credit card required.
Once you install an account, You’re brought to a website that seems a little old fashioned. It seems like it is full of ads, but it’s only a website edition of ProvideSupport. If you wont let that disturb you too much, you may read the next steps that you ought to take, such as customizing your chat messenger window, add chat buttons to your mails, produce a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your greeting message along with company’s logo. It is also possible to put in your operator’s image so the chat looks more personal. The live chat button on the website can be chosen from an existing gallery, or you may upload your own picture. The chat messenger could be customized with colour schemes and styles that match your site’s most important theme.
If you want to match your Site’s style, you are able to customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to look at your customer’s IP address, server name, referrer address, pages visited etc.. It is also possible to find a world map and a spot from which a person writes to you.
Transfer chats between agents
Provide Support provides She capability to move ongoing discussions involving representatives. Another agent can follow-up the case and answer within seconds. It is helpful when an agent doesn’t possess the knowledge to address the instance. Thanks to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a suggestion list. If you are on the fly you describe something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can choose the right word. I Hate Chatting
Provide Support Disadvantages
I am not a avid fan of The appearance of Provide Support interface. I miss that the personalization when it comes to the whole site. The picture on the home page is a Stock image which gives you the impression that everything there does not have any character too. The video tutorial I watched felt automated, like it was not the actual person talking.
I like brands with personalities. While the dearth of character here might not have any impact on customer service on your website, it definitely discourages individuals like me by using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They let four types of Payments, every month every two weeks, every six months and yearly. Paying annually is the best alternative or all the plans. They offer 3 plans — small business with 1 operator, company plans with 3 operator and Business with 10 operators. If you are interested in more operators, then you can take a look at the PDF document in which they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real-time visitor information provides you an insight into what customers are searching for. You’ve got a lot of customization options that you may use in your chat.
If you’re not bothered by A little old look of the program, you may find there what you need to provide customer service to your customers.
Free Trial Period
Live Chat From Provide Support could be tried without any price for 30 days. All attributes (outside of additional operators) could be accessed with this free time trial period. Provide Support will not always harass you in the event that you don’t take advantage of their offer, possibly, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use together with the”no hassle” kind of billing and service that’s provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat solution on your site, our very best suggestion is to provide this program a download, try it out for 30 days, and choose at the end of the free period if you’d like to continue from that point. I Hate Chatting