Intro I Live Chat
Giving your applications the title of a whole Category of software is quite a bold move. Their name”LiveChat” certainly sends a message out:”we would like to shape the marketplace ” We are going to find out if that’s true. I Live Chat
It is worth noting that unlike other providers in this area, LiveChat bills you per concurrent user. That means one chair can be used by multiple agents, which is very advantageous if your team works in shifts.
You will find five different pricing tiers to choose from: their affordable package”Starter” is priced at $16 a month. If you want more than only four topics and a complete chat history, you ought to have a peek at the”Team” ($33) plan. The”Business” ($50) tier is designed for bigger teams and adds a staffing forecast as well as a job scheduler module.” Enterprise” gives you a dedicated account manager at a cost of $149 a month.
We know that when you make a decision to Purchase Live Chat Software it is important not only to observe how experts evaluate it in their reviews, but also to find out if the real people and businesses that purchase it are really happy with the item. That is why we’ve created our behavior-based Customer Satisfaction Algorithm” that collects customer testimonials, opinions and LiveChat testimonials across a wide selection of social media sites. The data is then presented in an easy to digest form showing how many individuals had positive and negative experience with LiveChat. With that information at hand you should be armed to make an educated buying decision that you won’t regret.
LiveChat is a chat and help desk application Meant for your service and support teams. It comes with tools which you can use for your online sales and marketing, web analytics, and live customer support or service requirements. The platform empowers you and your staff to converse to customers and potential customers directly on your websites and in real time.
There are 3 main elements of LiveChat — a Online chat window, web-based control panel, and operator application. The operator program has cross-platform capabilities that enable logging in and chatting with people via mobile and desktop devices.
LiveChat Delivers a wide range of attributes and Abilities, and likely the greatest tools among the live chat solutions that we’ve reviewed. You get value for your money with functions and tools that include not only chat but additionally ticketing, customer engagement, third party integration, file sharing, work scheduling, advanced reporting, multiple branding, information protection, geo-tagging, co-browsing, conversation polls, and more.
In addition, it provides real-time website traffic Monitoring, dashboards and statistics, efficiency evaluation, and custom/standard or reports that are interactive. Besides English, It’s also available in Many Significant languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade today, LiveChat has increased to Become among the very outstanding enterprise chat solutions relied upon by major international brands such as Tesla, Ikea, PayPal, and McDonalds, among others. It functions and integrates with dozens of different applications and platforms, extending the software’s functionality to add ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention a few.
Summary of LiveChat Benefits
Real-time traffic Tracking
With LiveChat, you can also easily track your visitors in real time. You are able to check whether they are using shopping cart, or even abandoning an order–and encourage them to chat if they do. Your helpdesk team representative can speak to more people in less time compared with a telephone representative. The program can quickly create reports for each of your helpdesk team representative, analyzing their amount of chats, time spent with a customer, or chat invitations. You get to measure the speed of your group’s responses and assess how to improve your ceremony. I Live Chat
Integrated ticketing system
While other comparable systems offer only basic live Chat with a few extras, Live Chat provides full help desk performance with its ticketing platform built into the stage. With this , you gain a substantial advantage over the competition, allowing you to quickly resolve customer issues. It’s the heavy lifting, which email and telephone cannot handle, and allows you to remove long queues while engaging clients with your quick replies. Its ticket management capability allows to supply tickets from discussion and mails, tag tickets, and accept automatic follow-ups.
LiveChat offers a Wide Selection of chat and ticket Reports that may be used to spot areas that can be optimized and improved. It is possible to measure chat duration, first response times, and queued visitors. These reports, together with staffing prediction, can help you adjust the number of agents to pay for all chats. Customers can also see the number of chats, achieved goals, and client satisfaction levels. Having complete visibility within your chat history and performance metrics allow you to fine tune your workflows and operation to be even more responsive to your customer’s needs.
With LiveChat, you get a Complete package of Customization options such as two chat window kinds (embedded or pop-up ), six pre-made themes for minimized or maximized chat window, custom chat window emblem, and customizable chat buttons. It also has its own custom CSS editor which gives you greater flexibility and control for example easily changing any part of the chat window, both in terms of looks as well as behaviour. You can also add your own social networking buttons so that your customers can reach your fan page straight from discussion, and even personalize agent profiles not just with names and titles but also with real photos to get the best results. Further, you have to utilize engagement graphics — eye-catching visuals and custom greetings and buttons — to enable an even more compelling experience for clients.
Built for ecommerce and Customer care
Efficiency is the name of the game for LiveChat. As Such, it is an ideal online chat program tool for e-commerce revenue and support providing you not only an efficient and reliable communications platform along with your clients, but also goals and revenue tracker. Embedding a couple lines of code on your websites and you’re good to go, allowing a real-time instrument to engage and interact with your visitors or clients, and quantifying the outcomes of those participation. With support for more than 30 languages, compatibility with most browsers, and using native iOS and Android apps, you get anywhere, anytime worldwide access and operation for your internet business. I Live Chat
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin when he gets a conversation from Jane. He sees in the history she was asking for a return policy. As he expects — she would like to reunite her sneakers. As it is Simon who copes with returns, Dave transports Jane into Simon. Dave also tags the conversation as”return”.
Characteristics: chat history, transfer, tags
Problem: Customers left on their own to wonder
Thanks to LiveChat Software, customer support representative, Dave, checks customers’ activity on the website. He finds John Parker spends some time on a particular product page also decides to approach him to offer some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these sneakers are watertight, therefore John decides to make a buy. John leaves a positive feedback about business’s customer services.
Features: visitors Monitoring, post-chat survey, personal greetings
Problem: Slow response
Jane wants to purchase New shoes but she would like to understand what is shop’s return policy. She wants an reply to her question as soon as possible but she doesn’t like making calls. Luckily, she is able to start a conversation with a live chat representative. Jane types inside her question unaware that Dave can already see exactly what she is writing. As her query is quite a common person, Dave enters a previously saved message, therefore he doesn’t have to write it over. Jane sends her message and inside a second she gets a link to the return policy along with a complete explanation of steps she needs to take. She completes the conversation and speeds it as great.
Features: live chat, Message sneak-peek, canned answers, agent rating
LiveChat offers the following SMB and business pricing packages for users to choose from. A 30-day free trial is also available. Give the specifics a look, and select the best plan for your business.
Starter Plan: $16 each seat/month billed annually (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 per seat/month billed yearly (roughly $39 billed monthly) Ideal for fulltime support team
Company Plan: $50 each seat/month billed annually (or $59 billed monthly) Ideal for customer service department
Enterprise Plan: $149 Per seat/month billed only per year Ideal for Fortune 500 businesses
LiveChat is among the products we thoroughly enjoyed reviewing. It just works really well and is enjoyable to use. We were also surprised that in comparison to ClickDesk, which we had on our site before, the amount of discussion requests skyrocketed. Though we used the exact same setup (automatic trigger after 3 minutes).
A feature that sets them apart from their competition is your new ticketing system. Offline messages go directly into this station and can be managed more easily by your team with various statuses (open, pending( solved).
It is not the cheapest live chat applications but certainly one of the best. Their service is top notch and, at the risk of repeating myself: the user-experience by using their applications is simply fantastic. If Apple were ever thinking of acquiring a live chat program, I think they would need to look no more. I Live Chat