Introduction I Support Live
Provide Support is a Live Chat Service that can be implemented on websites and operated remotely as a third party client. There are lots of customizable facets of the particular tool, and using live chat which can be found on your website is a process that may be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we’re happy to review and divide down the varied elements of Live Chat by ProvideSupport.com. I Support Live
The Live chat program itself is much more involved than your normal customer. You will be able to see every one of the visitors which are on your website at any given time, in addition to their own IP address, their referral source, their regional time, operating system and much more. While some of this info will be a whole lot more valuable than the rest, it will help keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any assistance. They offer 10 days free trial, no credit card required.
Once you install an account, You’re brought to a site that looks a little old fashioned. It seems like it’s packed with ads, except it is just a website version of ProvideSupport. If you wont let that disturb you too much, you can read the next steps which you should take, like customizing your chat messenger window, add chat buttons for your emails, produce a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your own greeting message along with company’s emblem. It is also possible to put in your operator’s image so the chat looks more personal. The live chat button on the website can be chosen from an existing gallery, or you may upload your own picture. The chat messenger can be customized with colour schemes and styles that match your site’s main theme.
If you want to match your own Website’s style, you are able to personalize the conversation messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to look at your visitor’s IP address, server name, referrer address, pages visited etc.. You can also find a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support offers She ability to transfer ongoing discussions between agents. Another representative can follow the situation and answer within minutes. It’s useful when an agent does not possess the knowledge to address the case. Thanks to transferring talks there’s no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a proposal list. If you are on the fly you spell something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can choose the right word. I Support Live
Provide Support Drawbacks
I’m not an avid fan of The look of Provide Support interface. I overlook that the personalization when it concerns the whole site. The image on the main page is a Stock picture which gives you the belief that everything there doesn’t have any character as well. The movie tutorial I watched felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the lack of personality here might have no effect on customer service on your site, it certainly discourages people like me by using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four Kinds of Payments, every month every 2 weeks, every six months and yearly. Paying annually is the best option or each of the plans. They provide 3 plans — little company using 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can check out the PDF file in which they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor information gives you an insight in what customers are looking for. You have a lot of customization options that you may use in your conversation.
If you’re not bothered by A little old expression of the application, you may discover there what you want to give customer support to your customers.
Free Trial Period
Live Chat From Provide Support can be attempted without any price for 30 days. All attributes (outside of further operators) can be accessed with this absolutely free time trial period. Provide Support won’t always harass you if you don’t take advantage of their offer, possibly, and charging going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” form of charging and service that is provided. None of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to employ a live chat option on your site, our best suggestion would be to give this program a download, check it out for 30 days, and choose at the end of the free period if you’d like to continue from that point. I Support Live