Introduction I Want To Chat With You
Provide Support is a Live Chat Service which can be implemented on sites and operated remotely as a third party client. There are many customizable facets of this tool, and using live chat available on your website is a procedure which may be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and divide down the diverse elements of Live Chat by ProvideSupport.com. I Want To Chat With You
The Live chat program is much more involved than your normal customer. You will be able to see every one of those visitors that are on your site at any particular time, as well as their own IP address, their referral source, their regional time, operating system and a whole lot more. Though some of the info will be much more valuable than the rest, it is going to help keep you (or your designated chat operators) as educated on your customers as possible should they be needing any assistance. They provide 10 days free trial, no credit card required.
After you install an account, You are brought to a site which seems a little old fashioned. It looks like it is full of advertisements, except it’s only a site edition of ProvideSupport. If you won’t let that bother you too much, you may read the next steps which you should take, like customizing your chat messenger window, add chat buttons for your mails, produce a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your own greeting message and company’s emblem. You can also put in your operator’s picture so the chat appears more personal. The live chat button on the site can be chosen from an present gallery, or you may upload your own image. The chat messenger could be customized with colour schemes and styles that match your website’s main theme.
If You Would like to match your Website’s style, you are able to personalize the conversation messenger with offered styles and color schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited . You can also find a world map and a spot where a person writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to transfer ongoing discussions involving agents. Another agent can follow the case and answer within minutes. It’s helpful when an agent doesn’t have the knowledge to solve the case. Thanks to moving talks there is no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the best word. I Want To Chat With You
Provide Support Drawbacks
I’m not a avid fan of The look of Provide Support port. I miss that the personalization when it comes to the whole website. The image on the home page is a Stock picture which gives you the impression that everything there doesn’t have any personality as well. The video tutorial I watched felt automated, like it was not the real person talking.
I like brands with personalities. While the lack of personality here might have no effect on customer service on your website, it definitely discourages people like me by using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They let four types of Payments, every month every 2 months, every six months and annually. Paying annually is the best alternative or each the plans. They offer 3 plans — little company with 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can take a look at the PDF document in which they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real time visitor information provides you an insight into what customers are searching for. You have tons of customization options that you can use in your conversation.
If you are not bothered by A tiny old expression of the application, you may discover there what you need to provide customer support to your customers.
Free Trial Period
Live Chat From Provide Support could be tried with no cost for 30 days. All features (out of further operators) could be retrieved with this free time trial period. Provide Support won’t continually harass you in the event that you do not take advantage of the offer, either, and charging going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” form of charging and service that is provided. None of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you’re on the fence about whether or not to implement a live chat solution on your website, our best suggestion would be to provide this app a download, try it out for 30 days, and decide in the end of the free period whether you would like to continue from that point. I Want To Chat With You