Let Us start with JivoChat’s home page. As a major fan of green and that’s connected to nature, a leaf above their logo and green backdrop immediately made me feel calm. Well playedJivoChat! Iadvize
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It is a free tool to help You track and speak with customers visiting your Website, Facebook, Telegram, and Viber — most that in actual time. To begin a journey with this live chat instrument, all I must do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what potential clients like best: discounts!
What I liked about the Signing up procedure is I could see how many steps are still left. Here’s a quick preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it’s very neat. There’s the Inbox part, available from the app’s sidebar — there land each the incoming requests from the clients. Then, we have a segment invisibly, where you can see your existing conversations. It looks like this:
When conversing with your Customers you can immediately check their information — this convenient little attribute is placed on the correct and it is useful when targeting your customers’ needs. What’s more, below we’ve site visitors department, telling us about all the folks on our website.
Speaking of traffic on Your site — the”invitation to talk” attribute is available only in the Professional Version. It offers you a wide selection of options for pop up invitations.
I like the snippet alternative Included in the application. It allows you to find out exactly what a user writers to you before he or she sends it. It creates responding to your clients’ queries much quicker.
Also, when a Visitors compose a message, a broker get the small pop up on the right bottom, asking if they want to chat, quick reply or ignore (that, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is permanently free and it comprises up to five agents. It offers customizable chat in 20 languages, different apps (including desktop and mobile) and 24”7client support.
Another plan is a Professional Version: for $10/agent per month if billed annually. It offers much more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the one thing that’s missing is that it is not very scalable. You have only two plans: one is very basic and the other one may not be enough if you are working with partnerships businesses. However, as always, it all depends on your needs. Iadvize
A nice addition that they Offer is what they call a Callback feature. What it does is that visitors could leave you their amount and you can call them back at your earliest convenience. On their site they are saying:”Chat is convenient for accompanying customers on the site, and instant callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available online discussion. You may easily get back in touch with your possible leads afterwards.
JivoChats is incorporated Using Facebook Messenger, so the customer can get your responds right to their Facebook. When it comes to you as an agent, Jivo won’t force you to change between the apps to reply. All messages out of social networks appear directly in the JivoChat desktop and/or cellular app.
Another of the Additions is the Mobile SDK, which lets you add live chat support to your Android and iOS native programs. If your customers are spending a lot of time browsing through your shop on mobile, they will definitely find it rather convenient.
If that’s not sufficient, They’re throwing an API for programmers, that’s the whole documentation programmers can utilize if they would like to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the industry only for 4 decades — and this matter takes time and resources.
They offer basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their customers even more satisfied, they also offer reports that track the level of your customer service.
Concerning the design, The whole website looks very nice and that I may even say that UX doesn’t lack in that section. There is 1 thing which confused me when I had been on the main websiteI clicked on the conversation window three days, before I understood that I want to click just on”Chat with us. We are online!” prompt. That might have been done smoother. The excellent news is that whenever I needed something, there was always somebody on chat!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its own job. For companies who’re looking for a basic live chat solution, it truly does come for a fair price.
But do not take (just ) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or maybe it’ll be just perfect For you? I believe that they’re Excellent in what they provide, and I think They will be scaling and supplying other plans using a wider range of attributes To satisfy their future clients. Iadvize