Intro Icon Chat
Provide Support is a Live Chat Service which can be implemented on sites and operated as a third party customer. There are many customizable aspects of this particular tool, and using live chat which can be found on your own website is a process that may be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we’re pleased to examine and break down the varied elements of Live Chat by ProvideSupport.com. Icon Chat
The Live chat program is much more involved than your normal customer. You will be able to observe every one of those visitors which are on your website at any given time, in addition to their IP address, their referral origin, their local time, working system and a whole lot more. While some of the info is going to be a whole lot more valuable than the rest, it is going to help to keep you (or your designated chat operators) as educated on your visitors as possible should they be in need of any help. They offer 10 days free trial, no credit card needed.
Once you install an account, You are brought to a website that seems a little old fashioned. It looks like it is packed with advertisements, but it is only a site version of ProvideSupport. If you won’t let this disturb you too much, you can read the upcoming steps that you ought to take, such as customizing your conversation messenger window, then add chat buttons to your mails, create a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your own greeting message and company’s emblem. It is also possible to add your operator’s image so the chat appears more private. The live chat button on the website can be chosen from an existing gallery, or you can upload your own image. The chat messenger could be customized with colour schemes and styles that match your site’s most important theme.
If you want to match your own Site’s style, you are able to customize the chat messenger with offered fashions and color schemes.
Real-time visitor tracking
The real time visitor Feature allows you to view your customer’s IP address, host name, referrer address, pages visited . You can also see a world map and a place where a user writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to move ongoing discussions between agents. The other representative can follow-up the situation and answer within seconds. It is useful when an agent doesn’t have the knowledge to address the instance. Thanks to moving talks there is no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you describe something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can choose the best word. Icon Chat
Provide Support Disadvantages
I’m not a avid fan of The appearance of Provide Support interface. I overlook that the personalization when it comes to the whole website. The image on the main page is a Stock picture which provides you the impression that everything there doesn’t have any character too. The video tutorial I saw felt automatic, like it was not the real person speaking.
I like brands with personalities. While the dearth of character might not have any effect on customer service on your website, it definitely discourages people like me by using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They allow four Kinds of Payments, each month every two weeks, every six months and yearly. Paying annually is your ideal option or each the plans. They provide 3 plans — small company using 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can check out the PDF document in which they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real-time visitor information gives you an insight in what customers are searching for. You’ve got a lot of customization options that you may use in your conversation.
If you are not bothered by A little old expression of the application, you may find there what you need to give customer support to your clients.
Free Trial Option
Live Chat From Provide Support can be tried with no cost for 30 days. All attributes (out of further operators) could be retrieved with this free time trial interval. Provide Support won’t continually harass you if you don’t take advantage of their offer, either, and charging going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” kind of billing and support that’s provided. Not one of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you are on the fence about whether or not to implement a live chat solution on your website, our best suggestion is to give this app a download, try it out for 30 days, and choose in the end of the free period if you would like to keep from that point. Icon Chat