Intro Idea Friends Chat Number
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party customer. There are many customizable aspects of the particular tool, and using live chat available on your own website is a procedure which can be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we are happy to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Idea Friends Chat Number
The Live chat program is much more involved than your average client. You will have the ability to see each of the visitors that are on your website at any particular time, as well as their IP address, their referral source, their regional time, operating system and much more. While some of the information will be much more valuable than the rest, it will help to keep you (or your designated chat operators) as educated on your visitors as possible should they be in need of any assistance. They offer 10 days free trial, no credit card required.
After you set up an account, You’re attracted to a site that seems somewhat old fashioned. It seems like it is packed with advertisements, except it is just a site version of ProvideSupport. If you won’t let this bother you too much, you can read the upcoming steps which you should take, like customizing your conversation messenger window, add chat buttons to your emails, produce a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your own greeting message along with company’s logo. You can also add your operator’s image so the chat looks more personal. The live chat button on the site can be either chosen from an present gallery, or you can upload your own picture. The chat messenger could be customized with color schemes and styles that match your site’s main theme.
If you want to match your Website’s style, you can customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited . You can also find a world map and a spot where a person writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing chats between representatives. Another representative can follow-up the situation and reply within seconds. It’s useful when an agent doesn’t possess the knowledge to solve the case. Thanks to transferring talks there is no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you spell something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the right word. Idea Friends Chat Number
Provide Support Cons
I’m not an avid fan of The look of Provide Support interface. I miss the personalization when it concerns the whole website. The picture on the home page is a Stock picture which provides you the belief that everything there does not have any personality too. The movie tutorial I saw felt automatic, like it was not the real person speaking.
I like brands with personalities. While the dearth of character here might have no impact on customer support on your site, it certainly discourages individuals like me from using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They let four types of Payments, each month every 2 weeks, every six months and annually. Paying annually is your ideal option or all of the plans. They offer 3 plans — little business with 1 operator, company plans with 3 operator and Business with 10 operators. If you’re interested in more operators, you can take a look at the PDF file where they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real-time visitor info provides you an insight into what customers are searching for. You’ve got a lot of customization options that you can use in your conversation.
If you’re not bothered by A tiny old look of the program, you may discover there what you want to give customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support could be attempted without any cost for 30 days. All features (out of additional operators) could be retrieved with this absolutely free time trial interval. Provide Support won’t always harass you if you don’t take advantage of the supply, possibly, and charging going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use together with the”no hassle” kind of billing and support that is provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you’re on the fence about whether or not to employ a live chat option on your website, our best suggestion would be to provide this app a download, check it out for 30 days, and decide in the end of the free period whether you’d like to keep from there. Idea Friends Chat Number