Why Select Crisp? Im Chat
In this article I’ll cover our Expertise with Crisp, why we changed, and how you can make the perfect decision for your business and startup as well. You may understand how to compare live chats and which metrics could be important for you also. Im Chat
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we’ve created a Spreadsheet with multiple live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use previously?
We have Used several other live chat before, which somehow shifted their focus from a live conversation to a”all in 1 company suite”. Their live chat still functions, but metrics that are important for us were removed. We have used those metrics for our monthly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we are searching for quality support rather than quantity as well as the pricing appears to outperform the benefit. Our decision was clear at the moment: we needed to move on.
We found 14 days background, 30 days History and history (for greater plans this is common), here the cost scaling was interesting. All live talks we tried had that attribute, a few at higher price tags, others together with a poorly executed search feature, therefore the background was not available. With Crisp, the boundless history is already available with their original paid program, and it not only ships with a reasonable price tag, but also their search works astoundingly well.
How many connections do we need?
First, we tried to answer that Question with another question”how many customers will chat with us” – and that was incorrect – we made that mistake once. We can not restrict on the contacts we make because we actually want to earn contact with them all. Unlimited contacts was exactly what we were looking for (at a reasonable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite nice, we scaled up that a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did the same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by use – which is huge! They think the identical way we do in Storyblok, we do not wish to limit the consumer to the use of this system (eg. Content entries or contacts), we would like to scale as their staff scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on the exact same website for over 30 seconds”. Those triggers are a fantastic way to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This part is available in most solutions we analyzed and largely available in the first paid plan.
Possibility to send campaign messages
From time to time we send emails Utilizing our live chat. We think it’s a good way to retarget our viewers because we ought to have the ability to send relevant content according to some metrics people live talks offer. In all honesty, we’re not sending many emails, because we also hate spam on the side. Therefore we like to send certain mails to specific target groups and : we really enjoy the implementation in the Crisp customer. It’s straightforward and fulfilled our needs at a sensible price tag.
Number of agents
The broker seats is rather Interesting, it is something you can control. You could choose 1 account for the entire group (which is cheap with most solutions), or you could go for a single seat for each team member. Since we want to get this personal approach to our clients the idea of using one accounts for the entire team was dropped immediately. We’ve begun to compare the first paid plan against most of the high tier programs to observe how the cost scales again. The greatest costs we found were approximately ~$155/m per chair where the range was somewhere from $15/m to this. We had a peek at Crisp again and found that their highest bundle has unlimited agents chairs included. Also, their free plan permitted 2 agents, which was excellent for testing. Im Chat
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We don’t really utilize integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added the majority of our resources – so we concentrated on how they work and function with Slack. We analyzed some of these and many are actually working very well. We found one which has enormous delays when messaging from and to Slack that was a no-go for us. We reported that issue to these, but we don’t know whether they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp provides a single station to answer to your users employing a very simple team inbox where you are able to manage all of your user queries.”
From our experience, Crisp actually Ships with the attention on that chat experience for your clients. Which is precisely what we were searching for since we evaluated other alternatives.
This one is tricky. If you browse The last few things you noticed that we compared the lower tier plans and attribute with the highest tier programs, some are economical at the start and be expensive as you use them. After using Crisp for six months now, and switched from a competition because of the pricey”ending” and those attribute we didn’t need but might have to cover. We’re pleased to state we think we got the very best fit for us, perhaps it will fit as nicely for you. We found that the listing of 8 facets above is all you want to locate your best match.
We made contact with unbelievable great people (thank You!) And businesses all over the world. We might have had the exact same experience with other live discussions as well, but the price combined with the feature set Crisp does provide, we’d and do recommend it to all of clients who are looking for a live discussion . We have upgraded to the Crisp endless plan a while ago, and are glad that we made that choice. If you’ve got a question or wish to inform us about your adventure using Crisp and other live chats, feel free to drop us a comment below or send a conversation or chat with us using Crisp! Im Chat