Why Select Crisp? Im Download
In this article I’ll cover our Expertise with Crisp, the reason we changed, and the way it is possible to make the right decision for your business and startup as well. You may understand how to compare live talks and that metrics might be important for you also. Im Download
How was that choice made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use previously?
We have Used several other live chat earlier, which somehow shifted their focus from a live conversation to an”all in one business suite”. Their live chat still functions, but metrics that are important for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced with other metrics. We have got a leaderboard for our team members, which we did not use because we are searching for quality service and not quantity and the pricing seems to outperform the advantage. Our choice was clear at the moment: we needed to proceed.
We found 14 days history, 30 days History and history (for greater plans that this is common), also here the price scaling was intriguing. All live chats we tried had that feature, some at higher price tags, others together with a poorly implemented search feature, therefore the history wasn’t available. Together with Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a fair price tag, also their search works astoundingly well.
How many contacts do we need?
We attempted to answer that Question with another question”how many clients will talk with us?” – and that was incorrect – we made that mistake once. We can not restrict on the connections we make because we actually wish to make contact with them all. Unlimited contacts was exactly what we were searching for (at an affordable price tag). What we discovered were chats with 100 active contacts for $0/month that was quite nice, we climbed that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did the same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by use – which is enormous! They believe the same way we do in Storyblok, we do not wish to restrict the consumer to the usage of this system (eg. Content entrances or entries ), we want to scale because their staff scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on precisely the exact same website for over 30 seconds”. Those triggers are a good method to help your audience with queries they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This component is available in all solutions we analyzed and largely available in the first paid program.
Ability to send campaign messages
From time to time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we should be able to send pertinent content according to some metrics those live chats provide. In all honesty, we’re not sending many mails, because we also hate spam on our side. So we like to send certain mails to particular target groups and again: we really enjoy the execution in the Crisp customer. It’s straightforward and fulfilled our needs at a sensible price tag.
Number of agents
The agent chairs is kinda Intriguing, it’s something that you can control. You could choose 1 account for the entire team (which can be cheap with most solutions), or you could go for one seat for each team member. Since we want to get this personal approach to our clients the notion of using one account for the entire team was dropped immediately. We’ve begun to compare the very first paid plan against most of the high tier programs to observe how the cost scales again. The greatest prices we found were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw their greatest bundle has unlimited agents chairs included. Additionally, their free plan permitted 2 agents, which was great for testing. Im Download
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main channels. We do not really use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we use it on a daily basis and included most of our resources already – so we focused on how they work and perform together with Slack. We tested some of these and many are actually working quite well. We found one which has huge delays when messaging from and also to Slack that was a no-go for all of us. We reported that difficulty to these, but we don’t know whether they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the whole setup was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer support, Crisp is designed to keep your workflow simple. From live chat to email, Crisp provides a single station to reply to your users employing a very simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp actually Ships with the focus on that chat experience for the clients. Which is precisely what we were looking for since we evaluated other alternatives.
This one is tricky. If you read The past few points you saw that we contrasted the lower tier programs and feature together with the maximum tier plans, some are economical at the start and become costly as you use them. After using Crisp for six months today, and changed from a competition because of that pricey”ending” and those attribute we didn’t need but might have to pay for. We’re glad to state we think we got the best fit for us, maybe it will fit as nicely for you. We saw that the listing of 8 aspects above is all you want to find your own best fit.
We made contact with incredible Fantastic people (thank You!) And companies all around the world. We might have had exactly the same experience with other live chats too, but the price combined with the feature set Crisp does provide, we would and already do recommend it to all clients who are searching for a live discussion themselves. We have upgraded to the Crisp unlimited plan some time ago, and are glad we made that choice. In case you have a query or wish to tell us about your adventure with Crisp and other live discussions, feel free to drop us a comment below or send us a conversation or chat with us with Crisp! Im Download