Why choose Crisp? Im Software
In this article I’ll cover our Expertise with Crisp, the reason we changed, and the way you can make the right choice for your business and startup as well. You may know how to compare live chats and which metrics might be important for you too. Im Software
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we’ve created a Spreadsheet with multiple live chat sellers, we defined the core feature and metrics we were searching for.
What did we use before?
We have Used several other live chat earlier, which somehow shifted their attention from a live conversation to a”all in one business suite”. Their live chat still works, but metrics which are significant for us were eliminated. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four months those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our team members, which we didn’t use because we are looking for quality support and not quantity as well as the pricing seems to outperform the benefit. Our decision was apparent at the moment: we had to proceed.
We found 14 days history, 30 days History and history (for higher plans this is common), also here the price scaling was intriguing. All live chats we tried had that attribute, some at higher price tags, others combined with a poorly executed search feature, therefore the history wasn’t available. With Crisp, the unlimited history is currently available with their first paid program, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many connections do we want?
First, we tried to answer that Question with another question”how many clients will chat with us?” – and that has been incorrect – we made that mistake already once. We can not limit on the connections we create because we actually wish to make contact with them all. Endless contacts was what we were searching for (in a reasonable price tag). What we found were chats with 100 active contacts for $0/month which was quite nice, we climbed that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by usage – which is enormous! They think the same way we do at Storyblokwe don’t wish to restrict the consumer to the use of the machine (eg. Content entries or entries ), we would like to scale because their staff scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the same website for over 30 seconds”. Those triggers are a fantastic method to help your audience with queries they could have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part is available in all solutions we analyzed and largely available in the very first paid program.
Possibility to send campaign messages
From Time to Time we send mails Utilizing our live chat. We think that it’s a good way to retarget our viewers because we ought to have the ability to send relevant content according to some metrics people live chats provide. To be honest, we’re not sending many mails, because we hate spam on our side. So we want to send specific emails to specific target groups and : we really like the implementation in the Crisp client. It is straightforward and satisfied our needs at a sensible price tag.
Amount of brokers
The agent chairs is kinda Interesting, it is something you can control. You could choose one account for the whole team (which can be cheap with the majority of options ), or you could go for a single chair for each team member. Since we like to get that personal approach to our customers the idea of using one account for the whole team was dropped instantly. We have started to compare the very first paid plan against most of the high tier plans to see the way the cost scales . The greatest costs we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to that. We had a look at Crisp again and saw that their greatest bundle has unlimited agents seats included. Additionally, their free plan allowed 2 representatives, which was excellent for testing. Im Software
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We don’t actually utilize integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added most of our tools already – so we concentrated on how they operate and perform together with Slack. We analyzed some of these and most are actually working very well. We found one which has huge delays when messaging from and to Slack that was a no-go for us. We reported that difficulty to them, but we don’t know whether they changed it since we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire setup was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp provides one station to reply to your users employing a very simple team inbox where you are able to manage all of your user inquiries.”
From our experience, Crisp actually Ships with the focus on that chat experience for your customers. That is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you browse The past few things you saw that we compared the lower grade programs and attribute together with the highest tier programs, some are cheap at the beginning and become costly as you use them. After using Crisp for six months now, and switched from a competition because of the pricey”ending” and those feature we didn’t need but would need to pay for. We are glad to say we think we have the best match for us, maybe it will fit as well for you. We found that the listing of 8 aspects above is all you need to locate your best fit.
We made contact with incredible great people (thank You!) And businesses all over the world. We might have had exactly the same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does provide, we’d and do recommend it to all clients who are looking for a live chat . We have upgraded to the Crisp endless plan a while ago, and are thankful that we made that choice. If you’ve got a question or wish to inform us about your experience with Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a tweet or chat with us using Crisp! Im Software