Why Select Crisp? In App Live Chat
In this article I’ll cover our Experience with Crisp, why we changed, and the way it is possible to make the perfect choice for your company and startup as well. You will understand how to compare live talks and that metrics could be important for you too. In App Live Chat
How was that decision made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat vendors, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We have Used multiple other live chat before, which shifted their attention from a live conversation to a”all in 1 business suite”. Their live chat still works, but metrics which are significant for us were removed. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we did not use because we are looking for quality service rather than quantity as well as the pricing seems to outperform the benefit. So our decision was apparent at that moment: we had to move on.
We found 14 days history, 30 days History and history (for higher plans this is common), also here the price scaling was interesting. All live chats we attempted had that feature, some at higher price tagsothers together with a poorly executed search feature, and so the history wasn’t accessible. With Crisp, the unlimited history is currently available with their original paid plan, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many contacts do we need?
First, we tried to answer that Question with another question”how many clients will talk with us?” – and that was wrong – we made that mistake once. We can not limit on the contacts we make because we really wish to make contact with all of them. Unlimited contacts was exactly what we were looking for (at a reasonable price label ). What we found were chats with 100 active contacts for $0/month that was quite pleasant, we climbed up that a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did the same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by use – which is huge! They believe the same way we do in Storyblokwe don’t wish to limit the consumer to the usage of the system (eg. Content entrances or entries ), we would like to scale because their team scales. So at Crisp you select a plan and you may scale the amounts from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on the exact same website for over 30 seconds”. Those triggers are a fantastic method to help your viewers with questions they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component is available in all options we tested and mainly available in the first paid program.
Ability to send campaign emails
From time to time we send mails Utilizing our live chat. We think it’s a good way to retarget our audience because we should have the ability to send pertinent content based on some metrics those live chats offer. In all honesty, we’re not sending many mails, because we also hate spam on our side. Therefore we want to send certain emails to specific target groups and : we really enjoy the execution in the Crisp customer. It is simple and fulfilled our needs at a reasonable price tag.
Amount of agents
The broker seats is rather Interesting, it is something you can control. You could choose one account for the entire team (which is cheap with the majority of options ), or you could go for a single seat for each team member. Since we want to have this personal approach to our clients the notion of using one account for the entire team was dropped instantly. We’ve started to compare the first paid program contrary to most of the high tier programs to observe the way the price scales . The greatest prices we found were approximately ~$155/m per seat where the range was somewhere from $15/m to that. We had a peek at Crisp again and saw their highest bundle has unlimited agents seats included. Also, their free strategy permitted 2 representatives, which was excellent for testing. In App Live Chat
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key channels. We don’t actually utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and included the majority of our resources already – so we concentrated on how they work and perform together with Slack. We analyzed some of them and most are actually working very well. We found one that has enormous delays when messaging from and also to Slack that was a no-go for us. We reported that difficulty to these, but we do not know whether they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to client service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp provides a single station to answer to your users using a simple team inbox where you can manage all of your user inquiries.”
From our experience, Crisp actually Ships with all the focus on such chat experience for the clients. That is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you read The last few points you noticed that we compared the lower grade plans and feature together with the highest tier programs, some are cheap at the start and become expensive as you use them. After using Crisp for six months today, and switched from a competition because of the expensive”ending” and those feature we did not need but might have to cover. We are glad to say we believe we have the very best match for us, perhaps it will fit as well for you. We found the list of 8 facets above is all you want to find your own best fit.
We made contact with unbelievable great people (thank You!) And businesses all around the world. We might have had the same experience with other live chats as well, but the price tag combined with the attribute set Crisp does offer, we would and already do recommend it to all of customers who are looking for a live discussion themselves. We have upgraded to the Crisp endless plan some time ago, and are glad we made that choice. If you’ve got a query or want to inform us about your adventure with Crisp and other live discussions, don’t hesitate to drop us a comment below or send a conversation or talk to us using Crisp! In App Live Chat