Summary In Viber
Let Us start with JivoChat’s home page. As a major fan of green and that’s linked to character, a leaf above their emblem and green backdrop immediately made me feel calm. Well playedJivoChat! In Viber
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It is a free tool to help You track and speak with customers visiting your Website, Facebook, Telegram, and Viber — all of that in real time. To begin a journey on this live chat tool, all I have to do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what potential clients like best: reductions!
What I enjoyed about the Signing up process is I could see just how many steps are nonetheless left. Following is a quick preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it’s very neat. There is the Inbox section, accessible in the app’s sidebar — there territory all the incoming requests from the clients. Then, we have a segment invisibly, where you can view your existing discussions. It looks like this:
When chatting with your Customers you can immediately check their data — this convenient little feature is put on the correct and it’s invaluable when targeting your clients’ needs. What’s more, below we have website visitors section, informing us about each of the people on our website.
Speaking of traffic on Your website — the”invitation to chat” feature is available only in the Professional Version. It offers you a vast range of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It permits you to see exactly what a user authors to you before he or she sends it. It creates responding to your customers’ queries much quicker.
Additionally, when a Visitors compose a message, a broker get the small pop up on the right underside, asking if they wish to chat, quick reply or ignore (which, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is forever free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, different programs (including mobile and desktop ) and 24”7customer support.
The other strategy is a Professional Version: for $10/agent a month if billed yearly. It gives more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the one thing that is missing is that it’s not very scalable. You’ve just two plans: one is quite basic and the other one might not be enough if you’re working with enterprises businesses. But, as always, it all depends on what you require. In Viber
A Wonderful addition that they Provide is that which they call a Callback attribute. What it does is that visitors can leave you their number and you can call them back at your earliest convenience. On their site they’re saying:”Chat is convenient for accompanying customers on the site, and instant callbacks are ideal for actively completing trades”
It also works when nobody Is available online discussion. You may easily get back in touch with your potential leads afterwards.
JivoChats is integrated Using Facebook Messenger, which means the customer can get your responds right for their Facebook. When it comes to you as a broker, Jivo won’t force you to switch between the apps to answer. All messages from social networks look right in the JivoChat desktop or cellular program.
Another of the Additions is your Mobile SDK, which lets you add live chat support to your Android and iOS native apps. If your customers are spending a great deal of time searching through your store on cellular, they will surely find it very convenient.
If that is not sufficient, They are throwing an API for developers, that’s the entire documentation developers can utilize if they would like to integrate JivoChat using their own program or CRM solution.
JivoChat do not have a lot Of integrations yet but they have been on the industry only for 4 decades — and this matter takes resources and time.
They provide basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps evolving and, more importantly, their growth is ordered by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their clients even more satisfied, they also offer reports that track the quality of your customer services.
In terms of the design, The whole site looks very nice and I may also say that UX doesn’t lack in that section. There is 1 thing that confused me though: when I had been on the main site , I clicked on the chat window three times, before I understood I want to click exactly on”Chat with us. We are online!” prompt. That might have been done simpler. The great news is that whenever I wanted something, there was always somebody on discussion!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who’re looking for a basic live chat solution, it actually does come for a fair price.
But do not take (only) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or perhaps it’ll be just perfect For you? I believe that they are Excellent in what they offer, and I think They will be scaling and supplying different programs with a larger selection of attributes To meet their future customers. In Viber