Overview Index Of Chat
Provide Support is a Live Chat Service which may be implemented on sites and operated as a third party client. There are many customizable aspects of the particular tool, and having live chat which can be found on your site is a procedure which can be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we are pleased to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Index Of Chat
The Live chat program itself is a great deal more involved than your normal customer. You’ll be able to see every one of those visitors which are on your website at any given time, in addition to their IP address, their own referral source, their local time, operating system and much more. While some of the information is going to be a whole lot more valuable than the remainder, it will help to keep you (or your designated chat operators) as educated on your visitors as possible if they are in need of any assistance. They offer 10 days free trial, no credit card required.
Once you set up an account, You’re brought to a site that looks a little old fashioned. It looks like it’s full of advertisements, but it is just a website edition of ProvideSupport. If you wont let that disturb you too much, you can read the next steps which you should take, such as customizing your chat messenger window, add chat buttons to your emails, produce a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your own greeting message and company’s logo. You can also put in your operator’s picture so the chat looks more personal. The live chat button on the website can be either chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with color schemes and styles that match your site’s main theme.
If you want to match your Website’s style, you are able to personalize the chat messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your visitor’s IP address, server name, referrer address, pages visited etc.. You can also find a world map and a place where a user writes to you.
Transfer chats between agents
Provide Support provides She ability to transfer ongoing chats involving representatives. The other agent can follow-up the situation and answer within minutes. It is useful when an agent does not possess the knowledge to solve the instance. Thanks to transferring chats there is no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you spell something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can pick the right word. Index Of Chat
Provide Support Drawbacks
I’m not a avid fan of The appearance of Provide Support port. I overlook that the personalization when it comes to the whole website. The image on the home page is a Stock picture which gives you the belief that everything there does not have any personality as well. The movie tutorial I watched felt automated, like it was not the actual person speaking.
I like brands with personalities. While the lack of character might have no effect on customer service on your website, it certainly discourages individuals like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They let four types of Payments, each month every two weeks, every six months and annually. Paying annually is the best alternative or all the plans. They provide 3 plans — little business with 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can take a look at the PDF file in which they given costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real-time visitor info provides you an insight into what clients are looking for. You have a lot of customization options that you can use in your chat.
If you are not bothered by A little old look of the application, you might discover there what you need to give customer service to your customers.
Free Trial Option
Live Chat From Provide Support can be tried with no price for 30 days. All features (outside of additional operators) could be accessed with this absolutely free time trial interval. Provide Support will not always harass you in the event that you do not take advantage of the supply, possibly, and charging going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” form of billing and support that is provided. Not one of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to employ a live chat option on your site, our best suggestion is to give this program a download, check it out for 30 days, and decide at the end of the free period whether you would like to continue from there. Index Of Chat