Why choose Crisp? India Live Chat Software
In this article I’ll cover our Experience with Crisp, the reason we changed, and how it is possible to make the perfect choice for your company and startup too. You may know how to compare live chats and which metrics could be significant for you too. India Live Chat Software
How was that choice made?
Looking at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were looking for.
What did we use previously?
We’ve Used multiple other live chat earlier, which shifted their attention from a live chat to an”all in one business suite”. Their live chat still works, but metrics which are important for us were eliminated. We’ve used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our team members, which we didn’t use because we are looking for quality support rather than quantity and the pricing appears to outperform the advantage. Our choice was clear at the moment: we had to proceed.
We found 14 days background, 30 days History and unlimited history (for higher plans that this is common), here the price scaling was interesting. All live chats we tried had this feature, a few at higher price tagsothers together with a badly implemented search feature, therefore the background wasn’t accessible. Together with Crisp, the boundless history is currently available with their first paid plan, and it not only ships with a fair price tag, but also their hunt works exceptionally well.
How many connections do we need?
We tried to answer that Question with another question”how many clients will talk with us?” – and that was incorrect – we made that mistake already once. We can’t limit on the contacts we make because we actually want to make contact with them all. Endless contacts was what we were looking for (at a reasonable price tag). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is huge! They think the identical way we do at Storyblok, we do not wish to limit the consumer to the use of this system (eg. Content entries or contacts), we want to scale because their staff scales. So at Crisp you select a program and you may scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on precisely the exact same site for more than 30 seconds”. Those causes are a fantastic way to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This component is available in all options we tested and largely available in the very first paid program.
Ability to send campaign messages
From Time to Time we send emails Utilizing our live chat. We think that it’s a good way to retarget our audience because we ought to be able to send pertinent content based on some metrics people live chats provide. In all honesty, we’re not sending many mails, because we hate spam on our side. Therefore we want to send certain emails to specific target groups and : we really enjoy the implementation in the Crisp customer. It is straightforward and fulfilled our needs at a sensible price tag.
Amount of agents
The broker chairs is kinda Interesting, it is something you can control. You could choose one accounts for the entire group (which is cheap with the majority of options ), or you might go for one chair for every team member. Since we like to get that personal approach to our customers the idea of using one account for the whole group was dropped instantly. We have started to compare the first paid plan contrary to the majority of the high tier programs to see how the price scales again. The greatest prices we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to that. We had a look at Crisp again and found that their greatest package has unlimited agents chairs included. Also, their free plan allowed 2 agents, which was excellent for testing. India Live Chat Software
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We don’t actually use integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included most of our tools – so we focused on how they work and function with Slack. We analyzed some of these and many are actually working quite well. We found one which has huge delays when messaging from and also to Slack that was a no-go for us. We reported that issue to them, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was done in a few minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is made to maintain your workflow easy. From live chat to email, Crisp offers a single channel to reply to your users using a very simple team inbox where you can handle all your user inquiries.”
From our experience, Crisp really Ships with the focus on that chat experience for your customers. Which is precisely what we were searching for as we evaluated other solutions.
This one is tricky. If you browse The last few things you noticed that we compared the lower tier plans and attribute together with the maximum tier programs, some are cheap at the beginning and become expensive as you use them. After using Crisp for six months now, and changed from a competitor because of that expensive”ending” and those feature we did not need but would need to pay for. We’re pleased to say we think we have the best match for us, perhaps it will fit as nicely for you. We found the listing of 8 aspects above is all you want to find your best fit.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the globe. We might have had the same experience with other live chats too, but the price combined with the feature set Crisp does provide, we’d and do recommend it to all clients who are looking for a live discussion themselves. We have updated to the Crisp unlimited plan a while ago, and are thankful we made that choice. If you’ve got a query or wish to tell us about your adventure using Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a conversation or talk to us using Crisp! India Live Chat Software