Introduction Indian Chat Box
Provide Support is a Live Chat Service which can be implemented on websites and operated as a third party client. There are many customizable facets of this particular tool, and using live chat which can be found on your own website is a procedure which can be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we’re pleased to review and divide down the varied elements of Live Chat by ProvideSupport.com. Indian Chat Box
The Live chat program is much more involved than your normal customer. You will be able to observe each of the visitors that are on your website at any given time, as well as their own IP address, their own referral origin, their regional time, operating system and much more. While some of this information is going to be a whole lot more beneficial than the rest, it is going to help keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any assistance. They offer 10 days free trial, no credit card needed.
After you set up an account, You’re attracted to a website that looks a little old fashioned. It seems like it’s packed with advertisements, except it is just a website edition of ProvideSupport. If you won’t let this disturb you too much, you may read the upcoming steps that you should take, such as customizing your conversation messenger window, add chat buttons to your mails, produce a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your greeting message and company’s logo. You can also put in your operator’s image so the chat appears more personal. The live chat button on the website can be either chosen from an existing gallery, or you can upload your own image. The chat messenger can be customized with colour schemes and styles that fit your site’s most important theme.
If You Would like to match your Website’s style, you can customize the chat messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real time visitor Feature permits you to look at your customer’s IP address, server name, referrer address, pages visited etc.. It is also possible to find a world map and a spot from which a user writes to you.
Transfer chats between agents
Provide Support offers She capability to move ongoing chats between representatives. Another representative can follow-up the case and reply within minutes. It is useful when an agent doesn’t have the knowledge to solve the instance. Thanks to transferring chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you spell something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can pick the right word. Indian Chat Box
Provide Support Cons
I am not an avid fan of The appearance of Provide Support port. I miss that the personalization when it comes to the whole site. The image on the home page is a Stock picture which gives you the belief that everything there doesn’t have any character as well. The movie tutorial I saw felt automated, like it wasn’t the real person talking.
I like brands with personalities. While the lack of personality here might have no impact on customer support on your site, it definitely discourages individuals like me by using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four types of Payments, each month every two months, every six months and annually. Paying annually is the best alternative or each the plans. They offer 3 plans — small business using 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can take a look at the PDF document where they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real time visitor information provides you an insight into what clients are searching for. You’ve got tons of customization options that you can use in your conversation.
If you are not bothered by A little old look of the application, you may find there what you want to give customer support to your customers.
Free Trial Period
Live Chat From Provide Support can be tried with no cost for 30 days. All features (outside of further operators) could be retrieved with this free time trial interval. Provide Support will not always harass you if you don’t take advantage of their supply, possibly, and charging going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use together with the”no hassle” form of billing and support that’s provided. Not one of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you’re on the fence about whether or not to implement a live chat option on your website, our very best suggestion is to give this program a download, check it out for 30 days, and decide at the end of the free period if you’d like to keep from there. Indian Chat Box