Introduction Indo Live Chat
Let Us start with JivoChat’s home page. As a big fan of green and all that’s connected to nature, a leaf above their logo and green backdrop immediately made me feel calm. Well played, JivoChat! Indo Live Chat
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It is a free tool to help You monitor and talk to customers visiting your site, Facebook, Telegram, and Viber — most that in real time. To begin a journey with this live chat instrument, all I must do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what potential clients like best: discounts!
What I enjoyed about the Signing up procedure is I could see just how many steps are still left. Here’s a fast preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it is very neat. There’s the Inbox section, available in the program’s sidebar — there territory all the incoming requests from your customers. Then, we’ve got a segment invisibly, where you are able to see your current discussions. It looks like this:
When chatting with your Clients you can quickly check their data this handy little attribute is placed on the correct and it’s invaluable when targeting your clients’ needs. What’s more, below we have website visitors department, informing us about all the people on our website.
Speaking of traffic on Your website — the”invitation to talk” attribute is available only in the Professional Version. It offers you a vast range of options for pop up invitations.
I like the snippet alternative Included in the program. It allows you to find out what a user writers to you until he or she sends it. It makes responding to your customers’ queries much faster.
Also, when a Visitors write a message, a broker get the little pop up on the perfect underside, asking if they want to chat, fast answer or dismiss (that, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it comprises up to 5 agents. It provides customizable chat in 20 languages, different apps (including desktop and mobile) and 24”7client support.
Another strategy is a Professional Version: for $10/agent a month if billed yearly. It gives more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the only thing that’s missing is that it is not very scalable. You have only two plans: one is quite basic and the other one might not be enough if you’re working with enterprises businesses. However, as always, it all depends on your needs. Indo Live Chat
A nice addition that they Offer is that which they call a Callback feature. What it really does is that visitors can leave you their number and you can call them back at your earliest convenience. On their site they are saying:”Chat is convenient for delicately accompanying customers on the website, and instant callbacks are ideal for actively completing transactions.”
It also works when nobody Is available on discussion. You may easily get back in touch with your potential leads later.
JivoChats is incorporated With Facebook Messenger, which means the client can receive your responds right for their Facebook. When it comes to you as a broker, Jivo won’t make you switch between the programs to reply. All messages out of social networks appear directly in the JivoChat desktop or cellular program.
Another of their Additions is your Mobile SDK, which allows you to add live chat support to your Android and iOS native programs. If your customers are spending a lot of time searching through your store on mobile, they will definitely find it rather convenient.
In case that is not sufficient, They are throwing an API for developers, that’s the whole documentation programmers can use if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a lot Of integrations yet but they have been on the industry only for 4 decades — and this matter takes resources and time.
They provide basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps evolving and, more importantly, their expansion is dictated by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their customers even more satisfied, they also offer reports that monitor the quality of your customer services.
Concerning the Plan, The whole website looks really nice and I may even say that UX doesn’t lack in that section. There is one thing which confused me when I had been on the main site , I clicked on the conversation window three days, until I understood that I need to click exactly on”Chat with us. We’re online!” prompt. That might have been done simpler. The great news is that if I wanted something, there was always somebody on chat!
The conclusion of JivoChat
JivoChat is a great Looking solution that does its own job. For companies who are looking for a standard live chat option, it actually does come for a reasonable price.
But do not take (just ) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or maybe it is going to be just perfect For you? I think that they’re Excellent in what they provide, and I believe They will be scaling and providing other plans using a larger range of attributes To satisfy their future customers. Indo Live Chat