There is no reason live chat shouldn’t be easy. Insightly
It’s about connecting with your clients and giving them the best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online shops offer you a much too intimidating interface using tools that are overkill for this type of basic support medium.
Pure Chat has a different approach.
Pure Chat is a live chat software that helps small companies deliver instant answers and convert more prospects.
You’re not going to find anything crazy with this tool, but that’s the glory of it. The pricing is simple. The features are easy, and the overall interface makes it rather easy to communicate with clients who need answers fast.
So let’s have a deeper look to the live chat system to understand who it is ideal for and which of the attributes are impressive.
Pure Chat is a live chat program that allows users to communicate with their clients directly on their website. Its features include unlimited agents, unlimited chats, full chat background, widget customization, and more. We compiled Pure Chat user testimonials from around the net and determined that it’s normally favorable evaluations. We also shared its available pricing options.
Summary of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review said that the app is simple to set up and navigate because of its user friendly interface. They also like how the tab switches into an email form when all the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review stated that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
An individual who left a favorable review of Chat on G2 Crowd said that they have been in a position to persuade customers to commit to a purchase within minutes of communicating via the program. He also likes the way the tool supplies them with a way to answer customers’ questions quickly and promote their goods without the use of mobile calls.
Most Helpful Negative User Review
A user who left a negative overview of Chat on Capterra whined about getting timed out with notifications. He clarified that making it hard to maintain agents who’ve retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting conversations at the right time is dependent upon how well you can track your traffic. By way of example, if you’re sitting on the Chat backend you have the capability to view which users are browsing your site in real-time. So if someone is looking at a pair of shoes you sell on your website, you know precisely what to start speaking about, and you even have the instruments for making canned answers for certain components of your website. Insightly
The obvious beginning to this particular review is the true chat interface. Does it feel useable for both novices and advanced users?
It all starts by showing a chat box into the new visitor. If they’ve been to your site before, the representative on the backend sees each the customer information and interactions that have happened in the past. It works exactly like an instant messenger, (in which the talks come in real time ), but it also lets you see previous transcripts and which reps have spoken to a client in the past.”
Notifications are delivered to you when a conversation comes in, and you can schedule when you are available for chatting to ensure clients know when you’re online.
Implementing a conversation box on your site only takes a fast copy and paste of some code or using the Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the conversation box looks like before, during and after the conversation. Don’t hesitate to change about colours, set causes for as soon as the chat box pops open and configure the types that you need individuals to fill out before talking to you.
You have the chance to go with the default stylings (which can be fine,) however, the layout tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for people who would like to manage live chats while on the move. For instance, if you have to leave the office but still want to provide the best support out there, you won’t need to fret about it using a mobile program.
Pretty much all of the features that you would find on the normal dashboard are taken over to the cellular programs. You have settings for actually executing the chats, along with setting your availability, handling transcripts and more. This gives you a small boost of confidence since it isn’t important where you are when viewing who is on your website in real time. Your customer service is continually handled, since it works just like texting from your phone.
The reporting is just one of the strongest parts of Chat, since it not only provides you the functionality for exporting reports, but it supplies beautiful graphs and vision for viewing chat metrics over time. You can track your customer satisfaction to make decisions regarding your employees or to determine which unruly customers you may be spending too much time .
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than some of the other options you will find for live chat. By way of instance, a blog is supplied for studying about updates and suggestions, while the Guides page is filled with information on how to sell online, how to handle rude clients, the way to get more live chats and more.
The FAQ page offers you a good notion about what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems as if you are going to need to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so quick interactions together with the service team are possible and they also offer email support in-app and on the web site for many plans. Insightly
Pure Chat does not have a free trial. However, you do not need one at all, because the provider offers a strong free plan that you can continue to work with for as long as you want. The paid plans are reasonably priced too, along with the monthly obligations bring along a wide set of features you don’t get together with the free bundle.
Let’s take a look at what programs you can choose from:
Free — For $0 you receive support for a single user, one site, unlimited chats per month, per 1 day chat history and native mobile apps.
Starter — For $20 per month you receive support for two users, two sites, unlimited chats each month, a 30 day chat history, native mobile apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you receive everything from the former plan and support for five customers, three sites and 90 days of discussion history.
Growth — For $100 a month you get everything from the former plan and support for ten users, five websites, an unlimited chat history and the capacity to eliminate the Pure Chat branding.
We like the Free plan for people simply testing out the machine, but the genuine operation comes into play when you opt for the Starter Plan. The only gripe I have is that you have to receive all of the way up to the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the best and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a client’s concern at the first point of contact is a key performance indicator. Check out this article to learn more about how employing a live chat software can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a lot of free tools which may assist you in keeping down expenses. In this report, we discuss with you a few responses from small business owners who use these tools to produce their business processes easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients that are not satisfied with their services. Read these directions to find out the cancelation terms and other specifics.
Can agents utilize mobile devices to reply to clients?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to react to customers’ inquiries from anyplace.
Popular Software Connections
When choosing a live chat software, it is essential that the program integrates with other software your company is currently using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone having an ecommerce store may benefit from this kind of easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is great for analyzing and small operations with just a couple of goods and a single rep. The Starter Plan is probably the most common, although the Growth Plan gets up there for companies with big aid groups. Insightly