Why Select Crisp? Instagram Chat Online
In this article I’ll cover our Expertise with Crisp, why we changed, and how it is possible to make the right choice for your business and startup as well. You will know how to compare live chats and which metrics might be significant for you also. Instagram Chat Online
How was that choice made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have made a Spreadsheet with multiple live chat vendors, we defined the core feature and metrics we were looking for.
What did we use before?
We have Used several other live chat before, which shifted their attention from a live chat to a”all in one business suite”. Their live chat still functions, but metrics that are significant for us were removed. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we had been in for four months those metrics vanished and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we did not use because we are looking for quality support rather than quantity as well as the pricing seems to outperform the advantage. Our choice was clear at that moment: we needed to move on.
We found 14 times background, 30 days History and history (for greater plans that this is common), also here the price scaling was interesting. All live chats we tried had this attribute, a few at higher price tags, others combined with a badly implemented search feature, and so the history was not accessible. Together with Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a fair price tag, also their hunt works exceptionally well.
How many connections do we need?
First, we attempted to answer that Question with another question”how many customers will talk with us?” – and that was wrong – we made that mistake already once. We can not restrict on the connections we create because we actually want to make contact with all of them. Unlimited contacts was what we were searching for (in a reasonable price label ). What we found were chats with 100 active contacts for $0/month which was quite pleasant, we climbed up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by use – that is enormous! They believe the same way we do at Storyblokwe don’t want to limit the user to the usage of this system (eg. Content entrances or entries ), we would like to scale as their team scales. So at Crisp you select a program and you can scale the numbers from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on the same site for over 30 seconds”. Those causes are a fantastic way to help your viewers with queries they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This component can be found in all options we tested and largely available in the very first paid plan.
Possibility to send campaign messages
From time to time we send emails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we should have the ability to send relevant content according to some metrics those live talks offer. To be honest, we are not sending many mails, because we hate spam on the side. Therefore we like to send certain emails to specific target groups and again: we really like the implementation in the Crisp client. It’s simple and satisfied our needs at a reasonable price tag.
Amount of agents
The agent chairs is rather Intriguing, it’s something that you can control. You could choose 1 account for the whole group (which can be cheap with most solutions), or you could go for a single chair for each team member. Since we like to get that personal approach to our clients the idea of using one accounts for the whole group was dropped instantly. We have started to compare the first paid program against most of the high tier plans to observe how the cost scales . The highest prices we discovered were approximately ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and found that their highest bundle has unlimited agents chairs included. Additionally, their free plan allowed 2 representatives, which was great for testing. Instagram Chat Online
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We do not actually use integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and included most of our tools – so we focused on how they work and function with Slack. We tested some of these and most are actually working very well. We found one which has huge delays when messaging from and also to Slack that was a no-go for all of us. We reported that difficulty to them, but we don’t know whether they changed it because we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the whole setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides a single channel to reply to your users using a simple team inbox where you are able to manage all your user inquiries.”
From our experience, Crisp actually Ships with the attention on such chat experience for your customers. Which is exactly what we were looking for as we evaluated other solutions.
This one is tricky. If you browse The last few things you saw that we compared the lower tier programs and attribute together with the highest tier plans, some are economical at the start and be expensive as you use them. After using Crisp for six months today, and changed from a competitor because of that expensive”end” and those attribute we didn’t need but would need to cover. We’re pleased to say we think we have the best fit for us, perhaps it will fit as well for you. We saw that the listing of 8 facets above is all you need to find your best fit.
We made contact with incredible Fantastic people (thank You!) And companies all around the globe. We might have had exactly the exact same experience with other live discussions as well, but the price tag combined with the feature set Crisp does offer, we’d and already do recommend it to all of customers who are looking for a live discussion . We have updated to the Crisp unlimited plan some time ago, and are thankful we made that decision. If you’ve got a question or wish to inform us about your adventure using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send us a conversation or talk to us using Crisp! Instagram Chat Online