Why Select Crisp? Instagram Customer Service Chat
In this article I’ll cover our Experience with Crisp, why we changed, and the way you can make the perfect decision for your business and startup as well. You will know how to compare live talks and that metrics could be significant for you too. Instagram Customer Service Chat
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use before?
We have Used several other live chat earlier, which shifted their attention from a live conversation to a”all in 1 business suite”. Their live chat still works, but metrics that are significant for us were eliminated. We’ve used those metrics for our monthly reports, and client overviews, growth rates and more. After we had been in for four months those metrics vanished and were replaced with other metrics. We have obtained a leaderboard for our team members, which we did not use because we’re searching for quality support and not quantity as well as the pricing appears to outperform the benefit. So our decision was clear at the moment: we needed to move on.
We found 14 times history, 30 days History and unlimited history (for greater plans this is common), also here the cost scaling was interesting. All live talks we tried had this attribute, a few at higher price tags, others combined with a poorly executed search feature, and so the history was not accessible. With Crisp, the boundless history is currently available with their original paid program, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.
How many connections do we need?
We tried to answer that Question with another question”how many customers will chat with us?” – and that has been wrong – we made that mistake once. We can not limit on the contacts we create because we actually want to make contact with them all. Endless contacts was what we were looking for (in an affordable price tag). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did the same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is enormous! They think the same way we do at Storyblok, we do not wish to limit the user to the use of the machine (eg. Content entrances or entries ), we want to scale because their staff scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on precisely the exact same site for more than 30 seconds”. Those causes are a fantastic method to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part is available in all options we tested and largely available in the very first paid program.
Ability to send campaign messages
From Time to Time we send mails Using our live chat. We think it’s a good way to retarget our audience because we should have the ability to send relevant content based on some metrics those live talks offer. In all honesty, we’re not sending many mails, because we also hate spam on our side. Therefore we want to send certain mails to particular target groups and : we really enjoy the implementation in the Crisp customer. It’s simple and fulfilled our needs at a sensible price tag.
Number of agents
The agent seats is kinda Interesting, it is something you can control. You could choose 1 account for the whole team (which can be cheap with most options ), or you could go for a single chair for each team member. Since we want to get that personal approach to our customers the notion of using one accounts for the entire group was dropped immediately. We have begun to compare the first paid plan contrary to most of the high tier plans to see the way the cost scales again. The greatest costs we discovered were about ~$155/m per chair where the range was somewhere from $15/m to this. We had a look at Crisp again and found that their highest package has unlimited agents seats included. Additionally, their free strategy allowed 2 agents, which was great for analyzing. Instagram Customer Service Chat
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We do not actually utilize integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and added most of our tools already – so we concentrated on how they work and function with Slack. We tested some of these and many are actually working quite well. We found one that has enormous delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to these, but we do not know whether they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was done in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to client support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp offers one channel to answer to your users using a very simple team inbox where you can handle all your user queries.”
From our experience, Crisp actually Ships with the focus on such chat experience for your customers. Which is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The last few things you saw that we contrasted the lower tier plans and attribute with the maximum tier programs, some are economical at the start and become costly as you use them. After using Crisp for six months today, and changed from a competition because of the pricey”ending” and those attribute we didn’t need but might need to cover. We’re glad to say we think we got the best fit for us, maybe it will fit as well for you. We found the list of 8 facets above is all you need to locate your own best match.
We made contact with incredible great people (thank You!) And businesses all around the globe. We might have had the same experience with other live chats too, but the price combined with the attribute set Crisp does provide, we would and already do recommend it to all customers who are searching for a live chat . We’ve updated to the Crisp endless plan a while ago, and are thankful we made that decision. If you have a query or wish to inform us about your adventure using Crisp along with other live chats, feel free to drop us a comment below or send us a tweet or chat with us using Crisp! Instagram Customer Service Chat