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Let’s Begin with JivoChat’s home page. As a big fan of green and that’s connected to character, a leaf above their logo and green backdrop instantly made me feel calm. Well played, JivoChat! Instagram Demographic Analytics
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It’s a free tool to help You monitor and talk to customers visiting your site, Facebook, Telegram, and Viber — all that in real time. To start a journey with this live chat tool, all I must do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what prospective customers like best: reductions!
What I enjoyed about the Signing up procedure is I could see how many measures are nonetheless left. Following is a quick preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it’s very neat. There’s the Inbox section, accessible from the program’s sidebar — there land all the incoming requests from the clients. Then, we’ve got a section Chats, where you can see your existing discussions. It looks like this:
When chatting with your Clients you can quickly check their data this convenient little feature is put on the correct and it’s invaluable when targeting your clients’ needs. What’s more, below we’ve site visitors department, informing us about all the people on our website.
Speaking of traffic on Your website — the”invitation to chat” attribute is available only in the Professional Version. It offers you a vast range of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It allows you to find out what a user writers to you until he or she sends it. It makes responding to your clients’ queries much faster.
Also, when a Visitors compose a message, an agent get the little pop up on the perfect bottom, asking if they want to chat, quick answer or ignore (that, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s permanently free and it includes up to five agents. It provides customizable chat in 20 languages, different programs (including mobile and desktop ) and 24”7client service.
The other strategy is a Professional Version: for $10/agent a month if billed yearly. It offers more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the one thing that is missing is that it is not very scalable. You have only two strategies: one is very basic and another one might not be enough if you are working with enterprises businesses. However, as always, it all depends on what you require. Instagram Demographic Analytics
A Wonderful addition that they Provide is that which they call a Callback feature. What it does is that visitors can leave you their amount and you’ll be able to call them back at your first convenience. On their site they’re stating:”Chat is convenient for accompanying clients on the website, and instant callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available online chat. You can easily get back in contact with your potential leads afterwards.
JivoChats is incorporated Using Facebook Messenger, so the customer can receive your responds right for their Facebook. In regards to you as a broker, Jivo will not force you to switch between the programs to answer. All messages from social networks appear right in the JivoChat desktop and/or mobile program.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your own Android and iOS native programs. If your customers are spending a lot of time searching through your shop on cellular, they will surely find it very convenient.
In case that is not enough, They are throwing an API for developers, which is the entire documentation programmers can utilize if they want to integrate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the market just for 4 years — and this matter takes time and resources.
They provide basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps evolving and, more importantly, their growth is dictated by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their clients even more fulfilled, they also offer reports that monitor the quality of your customer services.
Concerning the design, The whole site looks very nice and that I can also say that UX does not lack in that section. There’s 1 thing that confused me though: when I was on the main websiteI clicked on the chat window three times, before I realized I need to click just on”Chat with us. We’re online!” prompt. That might have been done smoother. The excellent news is that if I needed something, there was always somebody on chat!
The verdict of JivoChat
JivoChat is a good Looking alternative that does its own job. For businesses who are searching for a basic live chat solution, it actually will come for a reasonable price.
But do not take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or perhaps it is going to be just perfect For you? I believe that they are really good in what they provide, and I believe They’ll be scaling and supplying different plans with a larger range of attributes To meet their future clients. Instagram Demographic Analytics