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Let Us start with JivoChat’s home page. As a big fan of green and that’s linked to nature, a leaf above their logo and green background immediately made me feel calm. Well played, JivoChat! Instagram Statistics
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It’s a free tool to help You monitor and talk to customers visiting your site, Facebook, Telegram, and Viber — all of that in real time. To begin a journey with this live chat instrument, all I have to do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what prospective clients like best: reductions!
What I enjoyed about the Signing up process is I could see how many measures are still left. Following is a fast preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it is quite neat. There’s the Inbox section, accessible in the program’s sidebar — there territory each of the incoming requests from the clients. Then, we’ve got a segment invisibly, where you are able to see your current conversations. It looks like this:
When chatting with your Customers you can immediately check their information this handy little attribute is placed on the right and it’s invaluable when targeting your clients’ needs. What is more, below we’ve website visitors section, telling us about each the folks on our website.
Speaking of visitors Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide range of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It allows you to see exactly what a user authors to you before he or she sends it. It creates responding to your clients’ queries much faster.
Also, when a Visitors compose a message, an agent get the small pop up on the right bottom, asking if they wish to chat, fast reply or dismiss (that, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is forever free and it comprises up to five agents. It provides customizable chat in 20 languages, different apps (including desktop and mobile) and 24”7customer support.
The other plan is a Professional Version: for $10/agent a month if billed annually. It gives more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the only thing that is missing is that it is not very scalable. You’ve just two strategies: one is quite basic and the other one might not be enough if you’re working with partnerships businesses. But, as always, it all depends on what you require. Instagram Statistics
A Wonderful addition that they Offer is what they call a Callback feature. What it really does is that visitors could leave you their number and you’ll be able to call them back at your earliest convenience. On their website they are stating:”Chat is convenient for delicately accompanying clients on the site, and immediate callbacks are perfect for actively completing transactions.”
It also works when nobody Is available on chat. You may easily get back in touch with your possible leads afterwards.
JivoChats is incorporated Using Facebook Messenger, which means the client can get your responds right for their Facebook. In regards to you as an agent, Jivo will not force you to change between the programs to answer. All messages out of social networks look right in the JivoChat desktop and/or mobile app.
Another of their Additions is the Mobile SDK, which allows you to add live chat support to your own Android and iOS native apps. If your clients are spending a lot of time searching through your store on mobile, they will definitely find it rather convenient.
If that’s not sufficient, They’re throwing an API for developers, which is the entire documentation programmers can use if they would like to integrate JivoChat using their own app or CRM solution.
JivoChat don’t have a lot Of integrations however but they’ve been on the market only for 4 decades — and this thing takes resources and time.
They offer basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps evolving and, more importantly, their growth is ordered by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their clients even more fulfilled, they also offer reports that track the quality of your customer services.
Concerning the Plan, The whole site looks really nice and that I may even say that UX does not lack in that section. There is one thing which confused me though: when I was on the main website, I clicked on the conversation window three times, until I realized that I want to click exactly on”Chat with us. We are online!” prompt. That might have been done simpler. The great news is that whenever I wanted something, there was always somebody on chat!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its own job. For companies who are looking for a basic live chat solution, it truly does come for a reasonable price.
But do not take (just ) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or perhaps it is going to be just perfect For you? I believe that they are really good in what they offer, and I believe They will be scaling and providing other programs with a wider range of features To satisfy their future customers. Instagram Statistics