Summary Instalar O Jivochat
Let Us start with JivoChat’s home page. As a major fan of green and that’s linked to nature, a leaf above their emblem and green backdrop immediately made me feel calm. Well played, JivoChat! Instalar O Jivochat
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It’s a free tool to help You track and speak with customers visiting your Website, Facebook, Telegram, and Viber — most that in actual time. To start a journey with this live chat tool, all I have to do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what potential customers like best: discounts!
What I enjoyed about the Signing up process is that I could see how many steps are still left. Here’s a fast preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it is very neat. There is the Inbox section, accessible in the program’s sidebar — there territory all of the incoming requests from your customers. Then, we’ve got a section Chats, where you are able to see your current discussions. It looks like this:
When conversing with your Customers you can quickly check their data — this handy little feature is placed on the right and it’s useful when targeting your clients’ needs. What’s more, below we have site visitors department, telling us about each the folks on our website.
Speaking of visitors on Your site — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a wide range of options for pop up invitations.
I like the snippet alternative Included in the application. It allows you to see what a user authors to you until he or she sends it. It creates responding to your clients’ queries much quicker.
Also, when a Visitors compose a message, an agent get the small pop up on the perfect underside, asking if they want to chat, fast reply or ignore (which, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is forever free and it comprises up to 5 agents. It provides customizable conversation in 20 languages, various apps (including desktop and mobile) and 24”7customer support.
The other plan is a Professional Version: for $10/agent a month if billed annually. It offers more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the one thing that’s missing is that it is not very scalable. You have only two strategies: one is very basic and the other one might not be enough if you’re working with enterprises businesses. However, as always, it all depends on your needs. Instalar O Jivochat
A Wonderful addition that they Offer is what they call a Callback attribute. What it does is that visitors can leave you their number and you can call them back at your first convenience. On their website they’re stating:”Chat is convenient for accompanying clients on the site, and instant callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available online chat. You can easily get back in touch with your possible leads later.
JivoChats is incorporated With Facebook Messenger, which means the customer can receive your responds right for their Facebook. When it comes to you as an agent, Jivo won’t force you to change between the programs to reply. All messages from social networks look right in the JivoChat desktop and/or mobile app.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your own Android and iOS native apps. If your customers are spending a great deal of time searching through your store on cellular, they will surely find it rather convenient.
If that is not enough, They’re throwing an API for programmers, that’s the entire documentation programmers can use if they would like to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the market only for 4 years — and this thing takes resources and time.
They provide basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps growing and, more importantly, their growth is dictated by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their clients even more fulfilled, they also offer reports which monitor the level of your customer services.
In terms of the Plan, The whole site looks very nice and I can also say that UX doesn’t lack in that section. There’s 1 thing which confused me though: when I was on the primary site I clicked on the chat window three times, before I realized I want to click just on”Chat with us. We’re online!” prompt. That could have been done simpler. The excellent news is that if I wanted something, there was always somebody on chat!
The conclusion of JivoChat
JivoChat is a great Looking alternative that does its job. For businesses who’re searching for a basic live chat solution, it actually will come for a reasonable price.
But don’t take (only) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or maybe it is going to be just perfect For you? I believe that they’re Excellent in what they provide, and I think They’ll be scaling and supplying other programs with a larger range of attributes To satisfy their future clients. Instalar O Jivochat