Summary Install Chat On
Let’s Begin with JivoChat’s home page. As a major fan of green and all that’s linked to character, a foliage over their logo and green background immediately made me feel calm. Well played, JivoChat! Install Chat On
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It is a free tool to help You monitor and talk to clients visiting your site, Facebook, Telegram, and Viber — most that in actual time. To begin a journey on this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what prospective customers like best: reductions!
What I enjoyed about the Signing up procedure is I could see how many measures are nonetheless left. Following is a fast preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it’s very neat. There’s the Inbox section, accessible from the program’s sidebar — there land all of the incoming requests from your customers. Then, we’ve got a segment invisibly, where you can see your existing conversations. It looks like this:
When conversing with your Customers you can immediately check their data — this handy little attribute is put on the correct and it is invaluable when targeting your customers’ needs. What’s more, below we have website visitors section, telling us about all of the folks on our site.
Speaking of visitors on Your site — the”invitation to talk” feature is available only in the Professional Version. It offers you a wide selection of options for pop up invitations.
I like the snippet option Included in the program. It allows you to see what a user authors to you before he or she sends it. It makes responding to your customers’ queries much faster.
Also, when a Visitors compose a message, a broker get the small pop up on the right underside, asking if they wish to chat, fast reply or dismiss (that, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is permanently free and it comprises up to 5 agents. It provides customizable chat in 20 languages, different apps (including mobile and desktop ) and 24”7customer service.
The other strategy is a Professional Version: for $10/agent a month if billed annually. It gives much more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the only thing that’s missing is that it is not very scalable. You’ve only two plans: one is quite basic and the other one might not be enough if you’re working with enterprises businesses. However, as always, it all depends on what you require. Install Chat On
A nice addition that they Provide is what they call a Callback feature. What it really does is that visitors can leave you their amount and you can call them back at your first convenience. On their site they’re stating:”Chat is convenient for delicately accompanying clients on the site, and instant callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available on discussion. You can easily get back in contact with your possible leads later.
JivoChats is incorporated With Facebook Messenger, so the client can get your responds right to their Facebook. In regards to you as a broker, Jivo won’t make you switch between the apps to answer. All messages from social networks look right in the JivoChat desktop or mobile app.
Another of their Additions is the Mobile SDK, which lets you add live chat support to your own Android and iOS native apps. If your customers are spending a great deal of time searching through your store on cellular, they will surely find it rather convenient.
If that is not enough, They’re throwing an API for developers, that’s the entire documentation programmers can utilize if they would like to incorporate JivoChat with their own program or CRM solution.
JivoChat don’t have a lot Of integrations yet but they’ve been on the industry only for 4 years — and this matter takes resources and time.
They offer basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps growing and, what’s more, their expansion is ordered by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also offer reports that monitor the quality of your customer service.
In terms of the Plan, The whole website looks very nice and I may also say that UX does not lack in that department. There’s one thing that confused me though: when I had been on the primary site I clicked on the conversation window three times, until I understood I want to click just on”Chat with us. We are online!” prompt. That could have been done simpler. The great news is that if I needed something, there was always somebody on chat!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its own job. For companies who’re looking for a standard live chat solution, it truly does come for a fair price.
But don’t take (just ) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or perhaps it is going to be just perfect For you? I believe that they’re Excellent in what they provide, and I believe They’ll be scaling and providing different programs with a wider selection of features To meet their future clients. Install Chat On