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Let Us start with JivoChat’s home page. As a major fan of green and all that’s linked to nature, a foliage over their emblem and green backdrop instantly made me feel calm. Well played, JivoChat! Install Joomla 2.5
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It’s a free tool to help You monitor and speak with clients visiting your Website, Facebook, Telegram, and Viber — all of that in real time. To begin a journey on this live chat tool, all I must do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what potential customers like best: discounts!
What I liked about the Signing up procedure is that I could see how many steps are nonetheless left. Following is a fast preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it is very neat. There is the Inbox part, accessible in the app’s sidebar — there land each of the incoming requests from the customers. Then, we’ve got a section Chats, where you are able to view your existing discussions. It looks like this:
When chatting with your Customers you can quickly check their data this convenient little feature is put on the right and it is useful when targeting your customers’ needs. What is more, below we’ve site visitors department, informing us about each the people on our site.
Speaking of visitors on Your site — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a wide range of options for pop up invitations.
I like the snippet option Included in the application. It allows you to see exactly what a user writers to you until he or she sends it. It creates responding to your customers’ queries much quicker.
Also, when a Visitors write a message, an agent get the small pop up on the perfect underside, asking if they want to chat, quick reply or ignore (that, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is permanently free and it comprises up to five agents. It offers customizable conversation in 20 languages, various programs (including desktop and mobile) and 24”7client service.
Another strategy is a Professional Version: for $10/agent a month if billed yearly. It gives much more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the one thing that’s missing is that it is not very scalable. You’ve just two plans: one is quite basic and another one might not be enough if you’re working with partnerships businesses. But, as always, it all depends on your needs. Install Joomla 2.5
A nice addition that they Provide is that which they call a Callback feature. What it does is that visitors could leave you their amount and you’ll be able to call them back at your first convenience. On their website they’re stating:”Chat is suitable for accompanying customers on the website, and immediate callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available on chat. You can easily get back in contact with your potential leads afterwards.
JivoChats is incorporated Using Facebook Messenger, which means the customer can receive your responds right to their Facebook. When it comes to you as an agent, Jivo won’t force you to change between the apps to reply. All messages out of social networks appear directly in the JivoChat desktop and/or cellular app.
Another of the Additions is the Mobile SDK, which allows you to add live chat support to your own Android and iOS native apps. If your customers are spending a great deal of time browsing through your store on cellular, they will surely find it rather convenient.
If that is not sufficient, They are throwing an API for programmers, which is the whole documentation developers can utilize if they want to integrate JivoChat with their own program or CRM solution.
JivoChat do not have a great deal Of integrations yet but they’ve been on the industry just for 4 years — and this matter takes resources and time.
They provide basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps growing and, more importantly, their expansion is ordered by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their clients even more satisfied, they also supply reports which track the level of your customer service.
In terms of the design, The entire website looks very nice and I may also say that UX doesn’t lack in that section. There’s 1 thing that confused me though: when I had been on the primary website, I clicked on the chat window three times, until I realized that I want to click exactly on”Chat with us. We are online!” prompt. That might have been done smoother. The great news is that whenever I needed something, there was always somebody online chat!
The wrap-up of JivoChat
JivoChat is a good Looking alternative that does its own job. For businesses who’re looking for a standard live chat option, it truly will come for a reasonable price.
But don’t take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or perhaps it is going to be just perfect For you? I think that they are Excellent in what they offer, and I think They’ll be scaling and providing different programs with a larger range of features To meet their future clients. Install Joomla 2.5