Introduction Install Live Chat On Website
Let’s Begin with JivoChat’s home page. As a big fan of green and that’s linked to character, a leaf above their emblem and green backdrop immediately made me feel calm. Well playedJivoChat! Install Live Chat On Website
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It is a free tool to help You monitor and speak with customers visiting your Website, Facebook, Telegram, and Viber — most of that in real time. To begin a journey on this live chat instrument, all I must do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what potential customers like best: reductions!
What I enjoyed about the Signing up process is that I could see how many steps are still left. Here’s a quick preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it is very neat. There is the Inbox part, accessible from the app’s sidebar — there land each the incoming requests from the customers. Then, we have a section Chats, where you can see your existing discussions. It looks like this:
When conversing with your Customers you can immediately check their data — this handy little feature is placed on the correct and it’s useful when targeting your customers’ needs. What’s more, below we have site visitors section, telling us about each of the people on our site.
Speaking of visitors Your website — the”invitation to talk” feature is available only in the Professional Version. It offers you a wide range of options for pop up invitations.
I like the snippet alternative Included in the application. It permits you to find out exactly what a user authors to you before he or she sends it. It creates responding to your clients’ queries much faster.
Also, when a Visitors write a message, an agent get the small pop up on the right bottom, asking if they want to chat, fast answer or dismiss (that, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s forever free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, different programs (including desktop and mobile) and 24”7customer support.
The other plan is a Professional Version: for $10/agent a month if billed annually. It gives more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the one thing that is missing is that it is not very scalable. You’ve just two strategies: one is very basic and another one might be insufficient if you’re working with enterprises businesses. However, as always, it all depends on your needs. Install Live Chat On Website
A Wonderful addition that they Provide is what they call a Callback feature. What it does is that visitors can leave you their number and you can call them back at your first convenience. On their site they are saying:”Chat is convenient for accompanying clients on the website, and instant callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available on chat. You may easily get back in contact with your potential leads later.
JivoChats is integrated With Facebook Messenger, so the customer can get your responds right for their Facebook. When it comes to you as a broker, Jivo won’t make you switch between the programs to reply. All messages out of social networks look right in the JivoChat desktop and/or mobile app.
Another of the Additions is your Mobile SDK, which lets you add live chat service to your own Android and iOS native programs. If your customers are spending a lot of time browsing through your shop on mobile, they will surely find it very convenient.
If that is not enough, They are throwing an API for programmers, that’s the whole documentation programmers can use if they want to integrate JivoChat using their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the market only for 4 years — and this matter takes resources and time.
They offer basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps growing and, what’s more, their growth is dictated by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also supply reports that monitor the quality of your customer services.
Concerning the design, The whole site looks really nice and that I can even say that UX does not lack in that department. There’s 1 thing that confused me though: when I had been on the primary site I clicked on the conversation window three days, before I realized that I want to click exactly on”Chat with us. We’re online!” prompt. That could have been done simpler. The excellent news is that whenever I needed something, there was always someone online chat!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its own job. For companies who are searching for a standard live chat option, it truly will come for a fair price.
But don’t take (only) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or maybe it’ll be just perfect For you? I believe that they are Excellent in what they offer, and I think They’ll be scaling and supplying different programs using a larger range of features To satisfy their future customers. Install Live Chat On Website