Overview Install Live Chat On Website
Provide Support is a Live Chat Service which can be implemented on websites and operated remotely as a third party client. There are many customizable facets of the tool, and having live chat which can be found on your own website is a process which can be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we are pleased to review and break down the varied elements of Live Chat by ProvideSupport.com. Install Live Chat On Website
The Live chat app itself is a great deal more involved than your average client. You will have the ability to see each of those visitors that are on your website at any particular time, in addition to their IP address, their own referral source, their regional time, operating system and much more. Though some of the info is going to be much more valuable than the remainder, it will help keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any assistance. They offer 10 days free trial, no credit card needed.
After you install an account, You’re brought to a site that seems a little old fashioned. It seems like it is packed with advertisements, but it’s just a site edition of ProvideSupport. If you won’t let that disturb you too much, you may read the upcoming steps which you ought to take, such as customizing your conversation messenger window, add chat buttons for your emails, create a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your own greeting message and company’s emblem. You can also put in your operator’s image so the chat appears more personal. The live chat button on the website can be chosen from an present gallery, or you can upload your own image. The chat messenger can be customized with color schemes and styles that match your website’s main theme.
If You Would like to match your Site’s style, you can personalize the conversation messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to look at your visitor’s IP address, host name, referrer address, pages visited . You can also find a world map and a place from which a user writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to move ongoing discussions between agents. Another representative can follow-up the case and reply within seconds. It’s useful when an agent does not have the knowledge to address the instance. Due to moving chats there is no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a proposal list. If you’re on the fly you describe something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the best word. Install Live Chat On Website
Provide Support Drawbacks
I’m not a avid fan of The appearance of Provide Support port. I miss the personalization when it concerns the whole site. The image on the home page is a Stock image which gives you the belief that everything there does not have any character too. The video tutorial I saw felt automated, like it was not the actual person speaking.
I like brands with personalities. While the dearth of personality might not have any impact on customer support on your website, it certainly discourages people like me by using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They allow four Kinds of Payments, every month every 2 months, every six months and yearly. Paying annually is the best alternative or each of the plans. They provide 3 plans — small company using 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can check out the PDF file in which they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real-time visitor information gives you an insight into what customers are looking for. You’ve got a lot of customization options that you may use in your conversation.
If you are not bothered by A little old expression of the application, you may find there what you want to give customer support to your clients.
Free Trial Period
Live Chat From Provide Support can be tried without any price for 30 days. All attributes (out of additional operators) could be accessed with this absolutely free time trial interval. Provide Support won’t always harass you in the event that you don’t take advantage of their supply, either, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” kind of charging and support that is provided. None of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you’re on the fence about whether or not to implement a live chat option on your site, our best suggestion is to provide this app a download, try it out for 30 days, and decide at the end of the free period if you’d like to continue from that point. Install Live Chat On Website