Summary Install Opencart
Let’s Begin with JivoChat’s home page. As a major fan of green and all that’s connected to nature, a foliage over their logo and green backdrop immediately made me feel calm. Well playedJivoChat! Install Opencart
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It is a free tool to help You monitor and speak with clients visiting your Website, Facebook, Telegram, and Viber — most of that in actual time. To begin a journey on this live chat instrument, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what prospective customers like best: discounts!
What I liked about the Signing up procedure is I could see just how many steps are still left. Here’s a fast preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it’s quite neat. There’s the Inbox part, available in the app’s sidebar — there territory all of the incoming requests from your clients. Then, we have a segment invisibly, where you are able to see your existing discussions. It looks like this:
When conversing with your Customers you can quickly check their information — this handy little attribute is put on the correct and it is invaluable when targeting your customers’ needs. What is more, below we’ve website visitors department, telling us about each the people on our website.
Speaking of visitors Your site — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a vast range of alternatives for pop up invitations.
I like the snippet option Included in the application. It allows you to find out exactly what a user authors to you until he or she sends it. It creates responding to your clients’ queries much quicker.
Also, when a Visitors write a message, an agent get the small pop up on the perfect bottom, asking if they wish to chat, quick answer or ignore (that, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is permanently free and it comprises up to five agents. It provides customizable chat in 20 languages, different apps (including desktop and mobile) and 24”7client support.
Another strategy is a Professional Version: for $10/agent a month if billed annually. It offers much more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the one thing that’s missing is that it’s not very scalable. You’ve only two plans: one is very basic and the other one may not be enough if you’re working with enterprises businesses. However, as always, it all depends on what you require. Install Opencart
A nice addition that they Provide is what they call a Callback feature. What it really does is that people can leave you their number and you can call them back at your first convenience. On their website they are stating:”Chat is convenient for accompanying clients on the website, and instant callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available online chat. You can easily get back in contact with your possible leads later.
JivoChats is incorporated Using Facebook Messenger, which means the client can receive your responds right to their Facebook. When it comes to you as a broker, Jivo will not force you to switch between the programs to answer. All messages out of social networks look right in the JivoChat desktop and/or mobile app.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your own Android and iOS native programs. If your clients are spending a lot of time searching through your shop on cellular, they will surely find it rather convenient.
If that’s not enough, They are throwing an API for developers, that’s the whole documentation programmers can use if they would like to incorporate JivoChat using their own app or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the market just for 4 decades — and this matter takes time and resources.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps growing and, more importantly, their expansion is dictated by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their customers even more fulfilled, they also supply reports which track the quality of your customer services.
In terms of the design, The entire site looks very nice and that I can even say that UX does not lack in that section. There is one thing which confused me though: when I was on the main website, I clicked on the chat window three times, before I understood I need to click exactly on”Chat with us. We’re online!” prompt. That could have been done smoother. The excellent news is that if I needed something, there was always someone online chat!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its job. For companies who are looking for a standard live chat option, it actually will come for a reasonable price.
But do not take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or maybe it is going to be just perfect For you? I think that they’re really good in what they offer, and I think They’ll be scaling and providing other plans with a larger range of features To satisfy their future customers. Install Opencart