Introduction Install Purechat Prestashop
There is no motive live chat shouldn’t be easy. Install Purechat Prestashop
It is all about connecting with your clients and providing them the best solution in a reasonable amount of time.
That said, many live chat extensions for online stores give you a far too intimidating interface using tools which are overkill for this type of rudimentary support moderate.
Pure Chat has another approach.
Pure Chat is a live chat software that helps small businesses provide instant answers and convert more leads.
You’re not going to find anything crazy with this tool, but that’s the glory of this. The pricing is simple. The features are easy, and the total interface makes it quite simple to communicate with customers who need answers fast.
So let us have a deeper look into the live chat platform to know who it is ideal for and all of those features are most impressive.
Pure Chat is a live chat software which lets users communicate with their clients directly on their website. Its features include unlimited agents, boundless chats, complete chat history, widget personalization, and more. We compiled Pure Chat user reviews from around the web and determined that it has normally favorable ratings. We also shared its own accessible pricing choices.
Overview of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review stated that the program is easy to set up and navigate because of its user-friendly interface. They also like how the tab switches into a email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection said that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
A user who left a positive review of Pure Chat on G2 Crowd said they have been in a position to persuade customers to commit to a purchase within moments of communicating via the app. He also likes the way the tool supplies them with a way to answer customers’ questions quickly and market their products without the usage of mobile calls.
Most Useful Negative User Review
A user who left a negative review of Chat on Capterra whined about becoming timed out without notifications. He clarified that making it hard to keep agents who’ve retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting chats at the right time depends on how well you may track your traffic. By way of example, if you’re sitting on the Pure Chat backend you have the ability to view which users are surfing your website in real time. So if someone is considering a pair of sneakers that you sell on your site, you understand precisely what to begin speaking about, and you have the instruments for creating canned answers for specific parts of your site. Install Purechat Prestashop
The obvious start to this review is that the true chat interface. Does this feel usable for both beginners and advanced users?
Everything begins by revealing a chat box into the new visitor. If they’ve been to your site before, the representative about the backend sees all the customer information and interactions that have occurred before. It works exactly like an instant messenger, (where the talks come in real-time), but it also lets you view previous transcripts and reps have spoken to a customer before.”
Notifications are delivered to you when a chat comes from, and you can schedule when you are available for chatting so that clients know when you are online.
Implementing a conversation box on your website only requires a fast copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. You then have the ability to customize what the conversation box appears like before, during and after the dialog. Feel free to modify around colours, set triggers for when the chat box pops open and configure the forms that you need people to fill out before talking to you.
You’ve got the chance to go with the default stylings (which can be fine,) however, the design tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for those who’d like to handle live chats while on the move. By way of example, if you need to leave the office but still want to give the best support on the market, you won’t have to worry about it using a mobile program.
Pretty much all of the features that you would find on the regular dashboard are all taken over to the mobile apps. You have settings for actually executing the talks, together with setting your accessibility, handling transcripts and more. This gives you a small boost of confidence as it isn’t important where you are when seeing who is on your site in real time. Your customer support is constantly handled, since it works just like texting from the phone.
The coverage is just one of the strongest parts of Chat, because it not only provides you the functionality for exporting accounts, but it supplies beautiful graphs and vision for viewing chat metrics over time. You can track your client satisfaction to make decisions regarding your staff or to determine which particular clients you might be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are far more impressive than a number of the other options you will find for live chat. By way of example, a site is supplied for reading about updates and suggestions, while the Guides page is full of information about the best way best to sell online, how to manage rude customers, how to get more live chats and more.
The FAQ page gives you an notion of what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks as if you’ll have to finish the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the service team are potential and they also provide email service in-app and on the web site for all plans. Install Purechat Prestashop
Pure Chat does not have a free trial. But you do not need one at all, because the provider delivers a strong free plan that you can continue to use for as long as you want. The paid plans are reasonably priced as well, and the monthly obligations bring along a wide set of features that you don’t get with the free package.
Let us take a look at what programs you can choose from:
Free — For $0 you receive support for a single user, one site, boundless chats per month, per one day discussion history and native cellular programs.
Starter — For $20 a month you receive support for 2 users, two websites, unlimited chats each month, a 30 day chat background, native cellular programs, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you receive everything out of the former plan and support for five customers, three sites and 90 days of discussion history.
Growth — For $100 per month you receive everything out of the previous plan and service for ten consumers, five sites, an unlimited chat history and also the ability to remove the Pure Chat branding.
We enjoy the Free program for people simply testing out the machine, but the genuine operation comes into play when you opt for the Starter Plan. The only criticism I have is that you need to get all the way up to the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this article to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a client’s concern at the first point of contact is an integral performance indicator. Check out this guide to learn more about how using a live chat program can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools which may help you keep down expenses. In this report, we share with you some answers from small business owners who use these tools to produce their business processes easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers who aren’t satisfied with their services. Read these directions to learn the cancelation terms along with other details.
Can agents utilize mobile devices to respond to customers?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to react to clients’ inquiries from anywhere.
When choosing a live chat software, it is important that the software integrates with other software your company is now using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store may benefit from this kind of easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is great for testing and tiny operations with only a few products and a single rep. The Starter Plan is probably the most common, while the Development Strategy gets up there for companies with big aid teams. Install Purechat Prestashop