Introduction Installing Prestashop
Let’s start with JivoChat’s home page. As a big fan of green and all that’s connected to character, a foliage over their emblem and green backdrop instantly made me feel calm. Well playedJivoChat! Installing Prestashop
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It is a free tool to help You track and talk to customers visiting your site, Facebook, Telegram, and Viber — most that in actual time. To begin a journey on this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what prospective clients like best: discounts!
What I enjoyed about the Signing up procedure is I could see how many steps are still left. Following is a quick preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it’s quite neat. There’s the Inbox part, accessible in the program’s sidebar — there territory each of the incoming requests from the clients. Then, we have a segment invisibly, where you are able to see your current discussions. It looks like this:
When conversing with your Customers you can quickly check their data — this handy little attribute is placed on the correct and it is useful when targeting your customers’ needs. What is more, below we’ve website visitors section, telling us about all the folks on our website.
Speaking of traffic on Your site — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a wide selection of options for pop up invitations.
I like the snippet alternative Included in the program. It allows you to find out what a user writers to you before he or she sends it. It creates responding to your clients’ queries much faster.
Additionally, when a Visitors compose a message, a broker get the little pop up on the right bottom, asking if they wish to chat, quick answer or dismiss (which, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is forever free and it includes up to five agents. It provides customizable chat in 20 languages, various programs (including mobile and desktop ) and 24”7client service.
Another plan is a Professional Version: for $10/agent a month if billed yearly. It offers much more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the only thing that’s missing is that it’s not very scalable. You’ve just two strategies: one is very basic and another one may be insufficient if you are working with enterprises businesses. However, as always, it all depends on what you require. Installing Prestashop
A nice addition that they Offer is what they call a Callback attribute. What it does is that visitors can leave you their number and you’ll be able to call them back at your first convenience. On their site they’re stating:”Chat is convenient for delicately accompanying clients on the website, and immediate callbacks are ideal for actively completing trades”
It also works when nobody Is available on discussion. You may easily get back in touch with your potential leads later.
JivoChats is integrated Using Facebook Messenger, which means the customer can get your responds right to their Facebook. In regards to you as an agent, Jivo won’t make you change between the programs to answer. All messages out of social networks appear directly in the JivoChat desktop or cellular program.
Another of their Additions is the Mobile SDK, which allows you to add live chat support to your own Android and iOS native programs. If your customers are spending a great deal of time searching through your store on mobile, they will surely find it rather convenient.
If that is not sufficient, They are throwing an API for programmers, that’s the whole documentation developers can utilize if they want to incorporate JivoChat with their own program or CRM solution.
JivoChat do not have a great deal Of integrations however but they’ve been on the market only for 4 decades — and this thing takes resources and time.
They offer basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their clients even more satisfied, they also supply reports that monitor the level of your customer service.
Concerning the design, The whole site looks very nice and that I may even say that UX does not lack in that department. There is 1 thing which confused me when I had been on the primary site I clicked on the chat window three times, until I realized that I need to click just on”Chat with us. We are online!” prompt. That might have been done smoother. The great news is that if I wanted something, there was always someone on discussion!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its job. For companies who are looking for a standard live chat option, it actually will come for a reasonable price.
But don’t take (just ) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or perhaps it’ll be just perfect For you? I believe that they’re really good in what they provide, and I believe They will be scaling and providing different plans with a wider selection of attributes To satisfy their future customers. Installing Prestashop