Introduction Instant Call Back
Let Us start with JivoChat’s home page. As a big fan of green and that’s connected to character, a leaf above their emblem and green backdrop instantly made me feel calm. Well playedJivoChat! Instant Call Back
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It’s a free tool to help You track and speak with clients visiting your site, Facebook, Telegram, and Viber — all of that in actual time. To begin a journey with this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what prospective customers like best: reductions!
What I liked about the Signing up process is that I could see just how many steps are nonetheless left. Here’s a quick preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it is quite neat. There’s the Inbox section, available from the app’s sidebar — there territory all of the incoming requests from your clients. Then, we have a section Chats, where you can see your existing conversations. It looks like this:
When chatting with your Clients you can quickly check their information — this convenient little attribute is put on the correct and it’s useful when targeting your customers’ needs. What is more, below we’ve website visitors department, informing us about all of the people on our site.
Speaking of visitors on Your website — the”invitation to talk” attribute is available only in the Professional Version. It offers you a wide selection of options for pop up invitations.
I like the snippet option Included in the program. It allows you to find out what a user authors to you before he or she sends it. It creates responding to your customers’ queries much faster.
Also, when a Visitors compose a message, a broker get the little pop up on the right bottom, asking if they want to chat, quick answer or dismiss (which, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is forever free and it includes up to five agents. It provides customizable chat in 20 languages, various apps (including desktop and mobile) and 24”7client support.
The other plan is a Professional Version: for $10/agent a month if billed annually. It gives much more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the only thing that is missing is that it’s not very scalable. You have just two plans: one is quite basic and the other one may be insufficient if you are working with partnerships businesses. However, as always, it all depends on what you require. Instant Call Back
A nice addition that they Offer is what they call a Callback attribute. What it does is that people can leave you their amount and you’ll be able to call them back at your first convenience. On their site they’re saying:”Chat is suitable for delicately accompanying customers on the site, and instant callbacks are perfect for actively completing trades”
It also works when nobody Is available online chat. You may easily get back in touch with your possible leads afterwards.
JivoChats is incorporated Using Facebook Messenger, so the client can get your responds right for their Facebook. In regards to you as a broker, Jivo will not make you switch between the apps to answer. All messages from social networks appear right in the JivoChat desktop and/or mobile program.
Another of their Additions is your Mobile SDK, which lets you add live chat service to your own Android and iOS native apps. If your clients are spending a great deal of time browsing through your store on cellular, they will definitely find it very convenient.
If that is not enough, They are throwing an API for developers, which is the entire documentation programmers can utilize if they would like to incorporate JivoChat using their own app or CRM solution.
JivoChat don’t have a lot Of integrations however but they’ve been on the industry just for 4 years — and this thing takes time and resources.
They offer basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their customers even more fulfilled, they also offer reports which track the level of your customer service.
Concerning the Plan, The whole website looks really nice and that I may even say that UX doesn’t lack in that section. There’s one thing that confused me though: when I had been on the primary website, I clicked on the conversation window three days, before I understood that I need to click just on”Chat with us. We are online!” prompt. That might have been done simpler. The great news is that if I wanted something, there was always someone online chat!
The wrap-up of JivoChat
JivoChat is a great Looking solution that does its job. For companies who are looking for a standard live chat solution, it actually does come for a fair price.
But don’t take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or perhaps it is going to be just perfect For you? I believe that they’re really good in what they offer, and I think They will be scaling and supplying other programs with a wider range of features To satisfy their future customers. Instant Call Back