Why Select Crisp? Instant Chat App
In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way you can make the perfect decision for your business and startup as well. You will understand how to compare live talks and that metrics might be important for you also. Instant Chat App
How was that selection made?
Looking at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were searching for.
What did we use before?
We’ve Used several other live chat earlier, which shifted their attention from a live chat to a”all in 1 company suite”. Their live chat still functions, but metrics which are important for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four weeks those metrics vanished and were replaced with other metrics. We have got a leaderboard for our staff members, which we did not use because we are looking for quality support and not quantity as well as the pricing appears to outperform the advantage. So our choice was clear at that moment: we needed to proceed.
We found 14 times background, 30 days History and history (for greater plans that this is common), here the price scaling was interesting. All live chats we attempted had that attribute, a few at higher price tags, others combined with a badly implemented search feature, and so the history was not accessible. Together with Crisp, the boundless history is currently available with their first paid program, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many contacts do we want?
We tried to answer that Question with another question”how many customers will talk with us?” – and that has been wrong – we made that mistake already once. We can’t limit on the contacts we create because we actually want to make contact with them all. Unlimited contacts was exactly what we were looking for (at an affordable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we climbed that up a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by use – which is enormous! They believe the identical way we do in Storyblok, we do not wish to limit the consumer to the use of this machine (eg. Content entries or entries ), we want to scale as their staff scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on the same site for over 30 seconds”. Those triggers are a good method to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This part can be found in all options we analyzed and largely available in the very first paid program.
Ability to send campaign messages
From Time to Time we send emails Utilizing our live chat. We think it’s a good way to retarget our audience because we ought to have the ability to send relevant content according to some metrics those live chats provide. To be honest, we’re not sending many emails, because we hate spam on the side. Therefore we like to send specific mails to specific target groups and again: we really enjoy the implementation in the Crisp client. It is straightforward and satisfied our needs at a reasonable price tag.
Number of brokers
The agent chairs is kinda Intriguing, it is something you can control. You could choose one accounts for the whole group (which is cheap with the majority of solutions), or you could go for a single chair for each team member. Since we want to get that personal approach to our clients the notion of using one accounts for the whole group was dropped instantly. We have started to compare the very first paid program against the majority of the high tier plans to observe how the price scales . The highest costs we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw that their highest bundle has unlimited agents seats included. Additionally, their free strategy allowed 2 representatives, which was excellent for testing. Instant Chat App
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We don’t actually use integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and added the majority of our resources already – so we concentrated on how they work and perform with Slack. We analyzed some of these and many are actually working quite well. We found one that has huge delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to these, but we do not know whether they changed it because we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the entire set-up was done in a couple of minutes.
“Crisp is the simplest way To speak with your clients. From sales to client support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides a single channel to reply to your users using a simple team inbox where you can handle all your user inquiries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for the customers. That is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The past few things you noticed that we contrasted the lower tier plans and attribute with the highest tier plans, some are cheap at the start and be costly as you use them. After using Crisp for six months now, and changed from a competition because of the expensive”ending” and those feature we did not need but would need to pay for. We are glad to state that we think we have the very best match for us, maybe it will fit as well for you. We found that the listing of 8 facets above is all you need to locate your best match.
We made contact with unbelievable great people (thank You!) And companies all over the globe. We could have had the same experience with other live chats too, but the price combined with the feature set Crisp does offer, we’d and already do recommend it to all customers who are looking for a live chat . We have upgraded to the Crisp endless plan a while ago, and are glad we made that choice. In case you’ve got a question or want to inform us about your adventure using Crisp along with other live chats, feel free to drop us a comment below or send a tweet or talk to us using Crisp! Instant Chat App