Intro Instant Chat Not Working
Provide Support is a Live Chat Service which can be implemented on sites and operated remotely as a third party customer. There are many customizable aspects of the tool, and having live chat which can be found on your site is a process that can be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Instant Chat Not Working
The Live chat program is a great deal more involved than your average client. You will have the ability to see every one of the visitors which are on your site at any particular time, as well as their IP address, their referral source, their regional time, operating system and a whole lot more. Though some of this info will be much more valuable than the remainder, it will help keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any help. They offer 10 days free trial, no credit card required.
After you set up an account, You’re attracted to a site that seems a little old fashioned. It seems like it is full of advertisements, but it’s only a site version of ProvideSupport. If you wont let that bother you too much, you may read the next steps that you ought to take, such as customizing your conversation messenger window, add chat buttons to your mails, produce a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your greeting message along with company’s logo. You can also put in your operator’s picture so the chat looks more personal. The live chat button on the website can be either chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with colour schemes and styles that fit your site’s main theme.
If you want to match your Website’s style, you can customize the conversation messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to look at your customer’s IP address, server name, referrer address, pages visited . It is also possible to find a world map and a place where a user writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to transfer ongoing chats between representatives. The other representative can follow the case and answer within seconds. It’s useful when an agent doesn’t possess the knowledge to address the case. Thanks to moving talks there’s no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the right word. Instant Chat Not Working
Provide Support Drawbacks
I am not an avid fan of The look of Provide Support port. I miss the personalization when it concerns the whole website. The picture on the home page is a Stock picture which gives you the impression that everything there does not have any character as well. The video tutorial I saw felt automated, like it was not the actual person speaking.
I like brands with personalities. While the lack of personality might have no impact on customer service on your website, it definitely discourages people like me by using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They allow four Kinds of Payments, every month every 2 months, every six months and annually. Paying annually is the best option or each the plans. They offer 3 plans — small company with 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can check out the PDF file where they given prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real-time visitor information provides you an insight in what customers are looking for. You’ve got tons of customization options that you can use in your chat.
If you’re not bothered by A tiny old expression of the application, you might discover there what you want to provide customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support can be tried without any price for 30 days. All attributes (out of further operators) can be accessed with this absolutely free time trial interval. Provide Support won’t continually harass you if you do not take advantage of their offer, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of charging and service that’s provided. None of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you are on the fence about whether or not to employ a live chat option on your website, our very best suggestion is to provide this app a download, check it out for 30 days, and choose at the end of the free period if you would like to continue from that point. Instant Chat Not Working