Intro Instant Chat
There’s no motive live chat shouldn’t be easy. Instant Chat
It is about connecting with your customers and giving them the best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet stores offer you a much too intimidating interface using tools which are overkill for this type of rudimentary support moderate.
Pure Chat has another strategy.
Pure Chat is a live chat program which aids small companies deliver instant answers and convert more leads.
You are not likely to find anything mad with this particular tool, but that’s the glory of this. The pricing is simple. The features are easy, and the total interface makes it quite easy to communicate with clients who want answers quickly.
So let us take a deeper look into the live chat system to know who it is best for and which of those attributes are impressive.
Pure Chat is a live chat program that allows users to communicate with their clients directly on their site. Its features include unlimited agents, unlimited chats, full chat background, widget personalization, and much more. We compiled Pure Chat user testimonials from around the net and decided that it has generally positive ratings. We also shared its accessible pricing options.
Overview of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review stated that the program is easy to set up and navigate because of its user-friendly interface. They also like how the tab switches to a email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative review stated that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
A user who left a positive review of Pure Chat on G2 Crowd said that they were in a position to convince customers to commit to a buy within minutes of communicating through the app. He also likes the way the tool provides them with a means to answer customers’ questions quickly and market their goods without the usage of phone calls.
Most Helpful Negative User Review
An individual who left a negative review of Chat on Capterra complained about getting timed out with notifications. He explained that making it hard to maintain agents who have retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting chats at the ideal time depends on how well you may monitor your visitors. By way of example, if you’re sitting on the Chat backend you’ve got the capability to see which users are browsing your site in real time. So if somebody is looking at a pair of sneakers you sell on your website, you know precisely what to start talking about, and you even have the instruments for making canned responses for specific parts of your site. Instant Chat
The obvious start to this review is the actual chat interface. Does this feel useable for both beginners and advanced users?
Everything begins by revealing a chat box into the new visitor. If they have been to your site before, the representative about the backend sees each of the customer information and interactions that have occurred in the past. It functions just like an instant messenger, (in which the talks come in real time ), but it also lets you view previous transcripts and which reps have spoken to a customer before.”
Notifications are sent to you when a conversation comes from, and you can schedule when you’re available for chatting to ensure customers know when you are online.
Implementing a conversation box on your website only takes a fast copy and paste of some code or using their Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the chat box appears like before, during and following the conversation. Feel free to modify around colors, set causes for when the chat box pops open and then configure the types that you need people to fill out before speaking to you.
You have the chance to decide on the default stylings (which can be nice,) however, the design tools are easy enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for people who’d love to manage live chats while on the move. By way of instance, if you have to leave the office but still wish to provide the best support out there, you won’t have to worry about it using a mobile app.
Pretty much all of the features that you would find on the regular dashboard are carried over to the mobile programs. You have settings for actually carrying out the talks, together with setting your availability, managing transcripts and much more. This gives you a small boost of confidence as it isn’t important where you are when seeing who is on your site in real-time. Your customer service is continually handled, since it works like texting from the cell phone.
The reporting is just one of the strongest parts of Pure Chat, since it not only gives you the functionality for exporting accounts, but it provides beautiful graphs and vision for viewing chat metrics over time. It is possible to track your customer satisfaction to make decisions regarding your employees or to determine which particular clients you might be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than some of the other options you will find for live chat. By way of instance, a blog is provided for reading about updates and tips, while the Guides page is filled with advice about the best way to sell online, the way to handle rude customers, the way to obtain more live chats and more.
The FAQ page gives you a good idea about what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems like you are going to need to complete the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the service team are potential and they also offer email service in-app and about the web site for many programs. Instant Chat
Pure Chat doesn’t have a free trial. But you do not need one at all, since the provider offers a strong free plan that you could continue to work with for as long as you want. The paid plans are reasonably priced too, along with the monthly obligations bring along a broad set of features you don’t get together with the free package.
Let us Look at what plans you can choose from:
Free — For $0 you get support for one user, 1 website, boundless chats per month, per one day discussion history and native cellular programs.
Starter — For $20 a month you get support for two consumers, two sites, unlimited chats per month, a 30 day chat history, native cellular programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you receive everything out of the former plan and service for five users, three sites and 90 days of discussion history.
Growth — For $100 per month you get everything out of the previous plan and support for ten users, five websites, an infinite chat history and the ability to eliminate the Pure Chat branding.
We enjoy the Free plan for individuals simply testing out the system, but the genuine operation comes into play once you opt for the Starter Plan. The only gripe I have is that you have to get all of the way up into the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Resolution — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Have a look at this article to learn more about how using a live chat software can enhance your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools that may help you keep expenses down. In this report, we share with you some answers from small business owners who use these tools to produce their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers who aren’t satisfied with their services. Read these instructions to find out the cancelation terms along with other specifics.
Can agents utilize mobile devices to respond to customers?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to respond to clients’ queries from anywhere.
Popular Software Connections
When deciding upon a live chat software, it is important that the software integrates with other software your company is currently using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store could benefit from this kind of easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is great for testing and tiny operations with only a couple of goods and one rep. The Starter Plan is most likely the most common, while the Development Strategy becomes up there for businesses with big aid groups. Instant Chat