Intro Instant Help
Provide Support is a Live Chat Service that can be implemented on websites and operated remotely as a third party client. There are lots of customizable aspects of this tool, and having live chat available on your site is a process that can be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Instant Help
The Live chat program itself is much more involved than your normal customer. You’ll have the ability to observe every one of those visitors which are on your website at any particular time, as well as their own IP address, their own referral origin, their local time, operating system and much more. Though some of this info will be a whole lot more beneficial than the remainder, it will help to keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any help. They provide 10 days free trial, no credit card needed.
Once you install an account, You are attracted to a site which looks somewhat old fashioned. It seems like it is packed with advertisements, but it’s just a website edition of ProvideSupport. If you won’t let this disturb you too much, you may read the next steps that you should take, such as customizing your chat messenger window, then add chat buttons for your mails, create a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your own greeting message and company’s logo. You can also put in your operator’s picture so the chat looks more private. The live chat button on the website can be either chosen from an present gallery, or you may upload your own image. The chat messenger can be customized with colour schemes and styles that fit your site’s most important theme.
If you want to match your own Website’s style, you can personalize the conversation messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to view your visitor’s IP address, server name, referrer address, pages visited . It is also possible to find a world map and a spot where a user writes to you.
Transfer chats between agents
Provide Support offers She capability to transfer ongoing chats between representatives. The other agent can follow-up the case and answer within minutes. It is helpful when an agent doesn’t possess the knowledge to address the case. Thanks to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you describe something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the right word. Instant Help
Provide Support Drawbacks
I am not an avid fan of The look of Provide Support interface. I miss that the personalization when it comes to the whole site. The image on the main page is a Stock picture which provides you the belief that everything there does not have any character as well. The video tutorial I saw felt automatic, like it wasn’t the real person speaking.
I like brands with personalities. While the lack of personality might have no impact on customer support on your site, it definitely discourages individuals like me by using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They allow four types of Payments, each month every 2 weeks, every six months and annually. Paying annually is the best option or each the plans. They provide 3 plans — little company with 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can check out the PDF file in which they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor information provides you an insight in what customers are searching for. You’ve got tons of customization options that you can use in your chat.
If you’re not bothered by A tiny old expression of the application, you might discover there what you need to provide customer service to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be attempted without any cost for 30 days. All attributes (out of additional operators) can be retrieved with this free time trial interval. Provide Support won’t continually harass you in the event that you do not take advantage of their supply, either, and charging going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use together with this”no hassle” form of charging and service that is provided. Not one of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat option on your site, our very best suggestion is to give this program a download, check it out for 30 days, and decide in the end of the free period whether you’d like to continue from there. Instant Help