Introduction Instant Live Chat
There is no motive live chat shouldn’t be simple. Instant Live Chat
It’s about connecting with your clients and giving them the best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online shops offer you a far too intimidating interface with tools that are overkill for such a rudimentary support medium.
Pure Chat has another strategy.
Pure Chat is a live chat software that helps small businesses deliver instant replies and convert more prospects.
You are not going to find anything crazy with this particular tool, but that is the glory of it. The pricing is simple. The features are easy, and the total interface makes it quite simple to communicate with clients who want answers fast.
So let’s take a deeper look into the live chat platform to know who it’s best for and all of those features are most impressive.
Pure Chat is a live chat program which allows users to communicate with their clients directly on their website. Its attributes include unlimited agents, boundless chats, complete chat background, widget personalization, and more. We compiled Pure Chat user reviews from around the web and determined that it’s generally favorable evaluations. We also shared its own available pricing choices.
Summary of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a favorable review said that the program is easy to setup and navigate because of its user-friendly interface. They also enjoy the way the tab switches into a email form when all the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative inspection stated that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
A user who left a favorable overview of Chat on G2 Crowd said they were in a position to convince customers to commit to a purchase within minutes of communicating via the program. He also likes how the tool supplies them with a way to answer customers’ questions quickly and market their goods without the use of mobile calls.
Most Helpful Negative User Review
A user who left a negative review of Chat on Capterra whined about getting timed out with notifications. He explained that making it difficult to maintain agents who’ve retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting chats at the right time depends on how well you can monitor your visitors. For instance, if you are sitting on the Chat backend you have the capability to view which users are surfing your website in real time. So if somebody is looking at a pair of sneakers that you sell on your website, you understand exactly what to start talking about, and you even have the tools for creating canned responses for specific parts of your site. Instant Live Chat
The obvious start to this review is the true chat interface. Does this feel useable for both novices and advanced users?
It all starts by showing a chat box into the new visitor. If they’ve been to your site before, the agent about the backend sees each the customer information and interactions that have occurred before. It works exactly like an instant messenger, (where the chats arrive in real-time), but in addition, it allows you to view previous transcripts and reps have spoken to a customer before.”
Notifications are sent to you when a chat comes from, and you’ll be able to schedule when you’re available for chatting so that clients know when you’re online.
Implementing a conversation box on your website only requires a quick copy and paste of some code or using their Shopify, Weebly and WordPress plugins. You then have the capability to customize what the chat box appears like before, during and following the conversation. Don’t hesitate to change about colors, set triggers for when the chat box pops open and then configure the forms that you need people to fill out before speaking to you.
You’ve got the chance to decide on the default stylings (which is nice,) however, the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for people who would like to manage live chats while on the move. For example, if you need to leave the office but still want to provide the best support out there, you won’t have to worry about it with a mobile app.
Pretty much all of the features that you would find on the normal dashboard are taken over to the mobile apps. You’ve got settings for actually executing the talks, together with setting your accessibility, managing transcripts and more. This gives you a little boost of confidence as it doesn’t matter where you are when seeing who is on your site in real time. Your customer support is continually managed, since it functions just like texting from your phone.
The reporting is just one of the strongest sections of Pure Chat, since it not only provides you the functionality for exporting reports, but it supplies beautiful graphs and imagery for seeing chat metrics over time. You can track your client satisfaction to make decisions about your employees or to determine which unruly customers you might be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than a number of the other options you will discover for live chat. By way of example, a blog is provided for studying about updates and suggestions, while the Guides page is full of information about how best to sell online, how to manage rude clients, the way to obtain more live chats and more.
The FAQ page gives you an idea about what other men and women are talking about with PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks as if you’ll have to finish most of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the support team are possible and they also offer email support in-app and about the web site for many plans. Instant Live Chat
Pure Chat does not have a free trial. However, you don’t need one at all, since the provider delivers a strong free plan that you can continue to work with for as long as you would like. The paid plans are reasonably priced too, along with the monthly payments bring along a wide set of features that you don’t get with the free bundle.
Let’s take a look at what plans you can choose from:
Free — For $0 you get support for a single user, one site, unlimited chats each month, per one day discussion history and native mobile apps.
Starter — For $20 a month you get support for 2 consumers, two sites, unlimited chats per month, per 30 day chat history, native cellular apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you get everything out of the former plan and support for five users, three sites and 90 days of discussion history.
Growing — For $100 per month you receive everything from the former plan and service for ten users, five sites, an unlimited chat history and also the capacity to eliminate the Pure Chat branding.
We like the Free program for individuals simply testing out the system, but the genuine functionality comes into play when you opt for the Starter Plan. The only gripe I have is that you have to get all of the way up to the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a client’s concern at the very first point of contact is a key performance indicator. Have a look at this guide to find out more about how employing a live chat program can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools that can help you keep expenses down. In this report, we discuss with you some responses from small business owners using these tools to make their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers that are not satisfied with their services. Read these directions to find out the cancelation terms and other specifics.
Can agents utilize mobile devices to reply to clients?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to respond to customers’ inquiries from anywhere.
When deciding upon a live chat software, it’s essential that the software integrates with other software your company is currently using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce store could benefit from such an easy-to-use chat box tool like Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is very good for testing and tiny operations with only a couple of goods and a single rep. The Starter Plan is most likely the most common, while the Development Strategy becomes up there for businesses with big aid teams. Instant Live Chat