Why choose Crisp? Instant Online Chat
In this article I’ll cover our Expertise with Crisp, the reason we changed, and how you can make the perfect choice for your company and startup as well. You will understand how to compare live chats and which metrics might be important for you also. Instant Online Chat
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were searching for.
What did we use previously?
We’ve Used multiple other live chat earlier, which somehow shifted their attention from a live chat to a”all in 1 business suite”. Their live chat still functions, but metrics that are significant for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we were in for four months those metrics disappeared and were replaced with other metrics. We have got a leaderboard for our team members, which we didn’t use because we are looking for quality service rather than quantity as well as the pricing seems to outperform the advantage. So our decision was apparent at that moment: we had to move on.
We found 14 times history, 30 days History and unlimited history (for greater plans this is common), also here the price scaling was intriguing. All live talks we attempted had that feature, a few at higher price tags, others combined with a poorly implemented search feature, therefore the history was not accessible. With Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many connections do we need?
We attempted to answer that Question with another question”how many clients will talk with us?” – and that was wrong – we made that mistake once. We can’t limit on the connections we make because we actually wish to earn contact with them all. Endless contacts was exactly what we were looking for (in a reasonable price label ). What we found were chats with 100 active contacts for $0/month which was quite pleasant, we scaled up that a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is enormous! They believe the same way we do at Storyblok, we don’t want to limit the user to the use of this system (eg. Content entries or contacts), we want to scale because their staff scales. So at Crisp you select a program and you may scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the exact same website for more than 30 seconds”. Those triggers are a fantastic way to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This component is available in all solutions we analyzed and largely available in the first paid plan.
Possibility to send campaign messages
From time to time we send emails Using our live chat. We think that it’s a fantastic way to retarget our viewers because we ought to have the ability to send pertinent content according to some metrics those live chats provide. To be honest, we’re not sending many emails, because we also hate spam on our side. So we like to send certain mails to particular target groups and again: we really like the implementation in the Crisp client. It’s straightforward and satisfied our needs at a reasonable price tag.
Number of brokers
The broker chairs is rather Interesting, it is something you can control. You could choose one account for the whole group (which can be cheap with the majority of solutions), or you might go for one chair for each team member. Since we like to get that personal approach to our clients the notion of using one accounts for the entire group was dropped instantly. We have begun to compare the very first paid program contrary to the majority of the high tier programs to observe the way the cost scales again. The highest prices we discovered were about ~$155/m per chair where the range was somewhere from $15/m to that. We had a peek at Crisp again and found that their greatest bundle has unlimited agents chairs included. Additionally, their free plan permitted 2 representatives, which was excellent for analyzing. Instant Online Chat
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main channels. We do not really use integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and added most of our resources already – so we concentrated on how they work and function with Slack. We tested some of them and most are actually working very well. We found one that has huge delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to them, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the entire setup was done in a few minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides a single channel to reply to your users using a very simple team inbox where you can manage all of your user queries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for your clients. Which is precisely what we were searching for as we evaluated other solutions.
This one is tricky. If you browse The past few things you saw that we contrasted the lower tier programs and feature with the maximum tier plans, some are economical at the beginning and become expensive as you use them. After using Crisp for six months now, and changed from a competition because of the pricey”end” and those feature we did not need but might need to cover. We’re pleased to state that we believe we got the best fit for us, perhaps it will fit as well for you. We found that the listing of 8 aspects above is all you want to locate your own best match.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the globe. We could have had the exact same experience with other live discussions as well, but the price combined with the feature set Crisp does provide, we would and do recommend it to all of customers that are searching for a live chat themselves. We have updated to the Crisp endless plan a while ago, and are glad that we made that choice. If you’ve got a query or wish to tell us about your adventure using Crisp and other live chats, don’t hesitate to drop us a comment below or send a tweet or talk to us using Crisp! Instant Online Chat