Why choose Crisp? Instapage
In this article I’ll cover our Expertise with Crisp, why we switched, and how it is possible to make the perfect choice for your business and startup too. You may know how to compare live talks and that metrics might be significant for you too. Instapage
How was that selection made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were looking for.
What did we use previously?
We’ve Used multiple other live chat before, which shifted their focus from a live chat to a”all in 1 business suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our team members, which we did not use because we’re searching for quality service rather than quantity and the pricing seems to outperform the benefit. So our decision was clear at the moment: we needed to proceed.
We found 14 times background, 30 days History and history (for greater plans this is common), also here the price scaling was intriguing. All live chats we attempted had that attribute, some at higher price tags, others combined with a poorly implemented search feature, and so the history was not available. Together with Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many contacts do we need?
We tried to answer that Question with another question”how many customers will talk with us” – and that has been wrong – we made that mistake once. We can’t limit on the connections we create because we really want to make contact with all of them. Endless contacts was what we were searching for (in a reasonable price tag). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we scaled that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is enormous! They believe the same way we do in Storyblok, we do not want to limit the user to the usage of this system (eg. Content entries or contacts), we want to scale because their team scales. So at Crisp you select a plan and you may scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on the exact same site for more than 30 seconds”. Those triggers are a good method to help your audience with queries they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This component is available in all solutions we analyzed and mainly available in the first paid plan.
Possibility to send campaign messages
From time to time we send emails Utilizing our live chat. We think it’s a good way to retarget our viewers because we should have the ability to send pertinent content according to some metrics those live talks offer. In all honesty, we’re not sending many emails, because we hate spam on our side. So we want to send certain emails to particular target groups and again: we really like the implementation in the Crisp customer. It’s straightforward and fulfilled our needs at a reasonable price tag.
Amount of brokers
The broker seats is kinda Interesting, it is something that you can control. You could choose one accounts for the whole team (which can be cheap with the majority of options ), or you could go for one seat for every team member. Since we like to get that personal approach to our customers the notion of using one account for the whole team was dropped instantly. We’ve started to compare the first paid program against the majority of the high tier plans to observe how the cost scales . The greatest prices we discovered were approximately ~$155/m per seat where the range was somewhere from $15/m to this. We had a look at Crisp again and saw their highest package has unlimited agents chairs included. Also, their free strategy permitted 2 agents, which was great for testing. Instapage
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We do not actually use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and included the majority of our tools – so we concentrated on how they work and perform with Slack. We analyzed some of these and many are actually working quite well. We found one that has enormous delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to them, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers one station to reply to your users using a simple team inbox where you can manage all of your user queries.”
From our experience, Crisp really Ships with the attention on such chat experience for your customers. Which is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you browse The last few points you noticed that we contrasted the lower grade plans and attribute with the maximum tier plans, some are economical at the beginning and become costly as you use them. After using Crisp for six months now, and switched from a competitor because of that expensive”ending” and those feature we did not need but would have to pay for. We’re pleased to state that we think we have the very best match for us, maybe it will fit as well for you. We found that the listing of 8 facets above is all you need to find your best fit.
We made contact with incredible great people (thank You!) And businesses all around the world. We could have had the exact same experience with other live discussions as well, but the price combined with the attribute set Crisp does offer, we’d and do recommend it to all clients who are searching for a live discussion . We have upgraded to the Crisp endless plan a while ago, and are thankful we made that choice. In case you have a question or want to tell us about your experience using Crisp along with other live chats, feel free to drop us a comment below or send a conversation or talk to us using Crisp! Instapage