Overview Insurance Live Chat
Provide Support is a Live Chat Service which may be implemented on sites and operated as a third party customer. There are many customizable aspects of this particular tool, and using live chat which can be found on your own website is a process which can be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we’re happy to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Insurance Live Chat
The Live chat app is much more involved than your normal client. You will be able to see each of those visitors that are on your website at any particular time, in addition to their own IP address, their own referral source, their regional time, operating system and much more. While some of the info is going to be much more valuable than the remainder, it is going to help keep you (or your designated chat operators) as educated on your visitors as possible if they are needing any assistance. They provide 10 days free trial, no credit card needed.
Once you set up an account, You’re attracted to a site that seems somewhat old fashioned. It seems like it’s full of ads, except it is only a website edition of ProvideSupport. If you won’t let this disturb you too much, you may read the next steps which you should take, like customizing your conversation messenger window, add chat buttons for your mails, produce a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your own greeting message along with company’s logo. It is also possible to add your operator’s picture so the chat appears more personal. The live chat button on the website can be either chosen from an present gallery, or you can upload your own image. The chat messenger could be customized with colour schemes and styles that fit your site’s main theme.
If you want to match your own Website’s style, you are able to customize the conversation messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to view your visitor’s IP address, host name, referrer address, pages visited etc.. You can also find a world map and a place where a user writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to move ongoing chats involving agents. The other agent can follow the case and reply within seconds. It’s helpful when an agent does not have the knowledge to solve the case. Due to transferring talks there is no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the best word. Insurance Live Chat
Provide Support Cons
I am not a avid fan of The appearance of Provide Support port. I miss the personalization when it comes to the whole website. The picture on the main page is a Stock image which gives you the belief that everything there does not have any personality as well. The movie tutorial I saw felt automatic, like it wasn’t the real person talking.
I like brands with personalities. While the dearth of character here might not have any impact on customer service on your website, it certainly discourages people like me by using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They let four types of Payments, each month every 2 months, every six months and annually. Paying annually is your ideal alternative or all of the plans. They offer 3 plans — little business with 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you are interested in more operators, you can take a look at the PDF file where they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real-time visitor information gives you an insight into what clients are searching for. You’ve got a lot of customization options that you may use in your conversation.
If you are not bothered by A little old look of the program, you may discover there what you want to provide customer service to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be tried with no price for 30 days. All attributes (out of additional operators) can be accessed with this free time trial interval. Provide Support will not always harass you in the event that you do not take advantage of the supply, either, and billing going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use together with the”no hassle” form of billing and support that is provided. Not one of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat option on your site, our very best suggestion would be to give this app a download, check it out for 30 days, and choose at the end of the free period if you’d like to keep from there. Insurance Live Chat