Why choose Crisp? Integrate Chat Into Website
In this article I’ll cover our Expertise with Crisp, the reason we switched, and how it is possible to make the perfect choice for your business and startup as well. You may know how to compare live talks and that metrics could be significant for you too. Integrate Chat Into Website
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have made a Spreadsheet with numerous live chat vendors, we defined the core attribute and metrics we were searching for.
What did we use before?
We have Used multiple other live chat before, which shifted their attention from a live conversation to an”all in 1 company suite”. Their live chat still works, but metrics which are significant for us were removed. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four months those metrics vanished and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we’re searching for quality support rather than quantity as well as the pricing seems to outperform the benefit. Our choice was clear at the moment: we needed to move on.
We found 14 days background, 30 days History and history (for higher plans this is common), here the price scaling was intriguing. All live chats we tried had this attribute, some at higher price tagsothers combined with a poorly executed search feature, therefore the history was not available. With Crisp, the boundless history is already available with their original paid plan, and it not only ships with a fair price tag, also their search works exceptionally well.
How many connections do we want?
First, we attempted to answer that Question with another question”how many clients will chat with us?” – and that was wrong – we made that mistake once. We can’t restrict on the connections we make because we actually want to earn contact with all of them. Endless contacts was exactly what we were searching for (at an affordable price label ). What we found were discussions with 100 active contacts for $0/month that was quite nice, we climbed up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is enormous! They think the identical way we do at Storyblokwe do not want to limit the consumer to the use of the machine (eg. Content entrances or contacts), we would like to scale as their team scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on precisely the same website for over 30 seconds”. Those causes are a good way to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part is available in most solutions we analyzed and largely available in the first paid program.
Ability to send campaign emails
From Time to Time we send mails Using our live chat. We think it’s a fantastic way to retarget our viewers because we ought to be able to send pertinent content according to some metrics those live talks offer. In all honesty, we’re not sending many emails, because we also hate spam on the side. So we want to send certain emails to particular target groups and again: we really like the execution in the Crisp client. It is simple and fulfilled our needs at a sensible price tag.
Amount of brokers
The broker seats is kinda Interesting, it’s something you can control. You could choose 1 accounts for the whole team (which can be cheap with the majority of solutions), or you could go for a single chair for every team member. Since we like to get this personal approach to our clients the notion of using one account for the entire group was dropped instantly. We’ve started to compare the very first paid program contrary to the majority of the high tier programs to see the way the price scales again. The greatest prices we discovered were approximately ~$155/m per seat where the range was somewhere from $15/m to this. We had a peek at Crisp again and found their highest bundle has unlimited agents seats included. Also, their free strategy permitted 2 representatives, which was great for testing. Integrate Chat Into Website
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We do not really use integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and added the majority of our tools – so we focused on how they operate and function with Slack. We tested some of them and many are actually working quite well. We found one that has enormous delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to these, but we don’t know whether they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to client service, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp offers one station to reply to your users employing a simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp really Ships with all the focus on such chat experience for the customers. That is exactly what we were looking for as we evaluated other solutions.
This one is tricky. If you read The last few things you noticed that we compared the lower grade plans and attribute with the maximum tier programs, some are economical at the start and become costly as you use them. After using Crisp for six months today, and switched from a competition because of the expensive”ending” and those attribute we did not need but would have to cover. We’re pleased to state we believe we have the best fit for us, perhaps it will fit as nicely for you. We found the listing of 8 facets above is all you want to find your best fit.
We made contact with unbelievable great people (thank You!) And companies all over the globe. We could have had the exact same experience with other live discussions too, but the price combined with the attribute set Crisp does provide, we’d and already do recommend it to all customers who are looking for a live discussion themselves. We’ve updated to the Crisp unlimited plan a while ago, and are glad that we made that decision. In case you’ve got a query or want to tell us about your adventure using Crisp and other live chats, don’t hesitate to drop us a comment below or send us a tweet or talk to us using Crisp! Integrate Chat Into Website