Overview Integrate Chat Into Website
Provide Support is a Live Chat Service which may be implemented on websites and operated remotely as a third party customer. There are lots of customizable aspects of this tool, and using live chat which can be found on your site is a procedure that can be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we are happy to review and break down the varied elements of Live Chat by ProvideSupport.com. Integrate Chat Into Website
The Live chat app is much more involved than your normal client. You’ll be able to observe each of those visitors which are on your website at any given time, in addition to their IP address, their own referral origin, their local time, operating system and a whole lot more. Though some of the information is going to be much more valuable than the rest, it is going to help to keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any help. They provide 10 days free trial, no credit card required.
Once you install an account, You are brought to a website which seems a little old fashioned. It seems like it is packed with advertisements, but it’s just a website version of ProvideSupport. If you won’t let that bother you too much, you can read the next steps which you should take, like customizing your conversation messenger window, then add chat buttons to your mails, produce a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your greeting message along with company’s emblem. You can also add your operator’s picture so the chat looks more personal. The live chat button on the site can be either chosen from an present gallery, or you may upload your own image. The chat messenger can be customized with color schemes and styles that match your site’s main theme.
If You Would like to match your own Site’s style, you can personalize the conversation messenger with offered styles and color schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to look at your visitor’s IP address, host name, referrer address, pages visited . You can also see a world map and a spot from which a user writes to you.
Transfer chats between agents
Provide Support provides She ability to move ongoing chats involving representatives. The other representative can follow the case and reply within seconds. It is useful when an agent does not possess the knowledge to solve the instance. Due to transferring talks there’s no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you describe something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the best word. Integrate Chat Into Website
Provide Support Drawbacks
I am not a avid fan of The look of Provide Support port. I miss that the personalization when it comes to the whole site. The picture on the main page is a Stock image which gives you the impression that everything there does not have any personality too. The video tutorial I watched felt automatic, like it was not the real person speaking.
I like brands with personalities. While the dearth of personality here might not have any impact on customer support on your website, it definitely discourages people like me by using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They allow four types of Payments, each month every two weeks, every six months and annually. Paying annually is the ideal option or each of the plans. They offer 3 plans — small business using 1 operator, company aims with 3 operator and Business with 10 operators. If you are interested in more operators, you can check out the PDF file where they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real-time visitor information gives you an insight into what customers are looking for. You have a lot of customization options that you may use in your chat.
If you are not bothered by A little old expression of the application, you may find there what you need to give customer service to your clients.
Free Trial Period
Live Chat From Provide Support can be tried with no price for 30 days. All attributes (outside of additional operators) could be accessed with this absolutely free time trial interval. Provide Support won’t continually harass you in the event that you do not take advantage of the supply, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use together with this”no hassle” form of billing and service that is provided. None of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you’re on the fence about whether or not to employ a live chat solution on your website, our very best suggestion would be to provide this program a download, check it out for 30 days, and decide in the end of the free period whether you would like to keep from there. Integrate Chat Into Website