Why Select Crisp? Integrate Live Chat Into Website
In this article I’ll cover our Experience with Crisp, the reason we switched, and how you can make the perfect decision for your business and startup as well. You will understand how to compare live talks and that metrics might be important for you also. Integrate Live Chat Into Website
How was that selection made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use previously?
We have Used multiple other live chat earlier, which shifted their attention from a live conversation to a”all in one business suite”. Their live chat still works, but metrics which are important for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and more. After we were in for four months those metrics vanished and were replaced with other metrics. We have got a leaderboard for our team members, which we did not use because we’re searching for quality service and not quantity as well as the pricing seems to outperform the benefit. Our choice was clear at the moment: we had to proceed.
We found 14 days background, 30 days History and history (for greater plans this is common), here the price scaling was interesting. All live talks we tried had that feature, some at higher price tagsothers together with a badly implemented search feature, therefore the history wasn’t accessible. Together with Crisp, the unlimited history is already available with their first paid program, and it not only ships with a fair price tag, but also their hunt works exceptionally well.
How many contacts do we need?
We attempted to answer that Question with another question”how many clients will chat with us?” – and that has been incorrect – we made that mistake already once. We can’t limit on the contacts we create because we really want to earn contact with them all. Endless contacts was exactly what we were looking for (at a reasonable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we scaled that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is enormous! They believe the identical way we do at Storyblok, we don’t want to limit the consumer to the usage of the system (eg. Content entrances or entries ), we want to scale as their team scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on precisely the exact same site for over 30 seconds”. Those triggers are a good method to help your audience with queries they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part can be found in most solutions we analyzed and largely available in the first paid plan.
Possibility to send campaign messages
From time to time we send mails Using our live chat. We think it’s a fantastic way to retarget our viewers because we ought to be able to send relevant content according to some metrics people live chats offer. In all honesty, we are not sending many emails, because we hate spam on the side. Therefore we want to send certain mails to particular target groups and : we really enjoy the implementation in the Crisp client. It’s simple and satisfied our needs at a reasonable price tag.
Amount of brokers
The agent seats is rather Intriguing, it’s something you can control. You could choose one accounts for the whole group (which can be cheap with the majority of options ), or you might go for a single chair for each team member. Since we like to get that personal approach to our clients the notion of using one accounts for the entire group was dropped instantly. We have started to compare the first paid plan against most of the high tier plans to see how the price scales again. The greatest prices we found were about ~$155/m per chair where the range was somewhere from $15/m to this. We had a peek at Crisp again and saw that their greatest package has unlimited agents seats included. Also, their free plan allowed 2 representatives, which was great for testing. Integrate Live Chat Into Website
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main channels. We don’t really use integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our company, we use it on a daily basis and included the majority of our resources – so we concentrated on how they work and function with Slack. We analyzed some of these and many are actually working quite well. We found one which has huge delays when messaging from and also to Slack that was a no-go for us. We reported that issue to them, but we do not know whether they changed it because we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the whole set-up was completed in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to client service, Crisp is designed to keep your workflow simple. From live chat to email, Crisp offers a single station to reply to your users employing a simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp really Ships with the attention on that chat experience for the customers. That is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The past few things you saw that we compared the lower grade plans and attribute with the highest tier plans, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months today, and changed from a competition because of that expensive”ending” and those attribute we did not need but might have to pay for. We are pleased to say that we think we have the best fit for us, perhaps it will fit as well for you. We found the list of 8 facets above is all you want to locate your own best fit.
We made contact with incredible great people (thank You!) And companies all over the globe. We could have had the exact same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does offer, we would and already do recommend it to all customers that are looking for a live discussion . We have updated to the Crisp endless plan some time ago, and are thankful we made that decision. In case you have a question or want to inform us about your experience using Crisp and other live discussions, don’t hesitate to drop us a comment below or send us a conversation or chat with us with Crisp! Integrate Live Chat Into Website