Intro Integrity Staffing Solutions Live Chat
There’s no motive live chat shouldn’t be simple. Integrity Staffing Solutions Live Chat
It is all about connecting with your customers and providing them the very best solution in a reasonable period of time.
That said, many live chat extensions for internet shops offer you a far too intimidating interface with tools which are overkill for such a basic support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat software which aids small companies deliver instant replies and convert more leads.
You’re not likely to locate anything crazy with this particular tool, but that’s the glory of this. The pricing is simple. The features are simple, and the overall interface makes it quite easy to communicate with customers who want answers fast.
So let us take a deeper look into the live chat platform to understand who it is ideal for and all of those attributes are most impressive.
Pure Chat is a live chat program which lets users communicate with their clients directly on their site. Its attributes include unlimited agents, unlimited chats, full chat history, widget customization, and more. We compiled Pure Chat user testimonials from around the web and decided that it has generally favorable ratings. We also shared its own accessible pricing choices.
Overview of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review said that the program is easy to set up and navigate because of its user-friendly interface. They also enjoy the way the tab switches into a email form when all the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative inspection stated that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Favorable User Review
A user who left a favorable overview of Pure Chat on G2 Crowd stated that they have been in a position to convince customers to commit to a buy within moments of communication through the app. He also likes how the tool provides them with a means to answer clients’ questions quickly and market their goods without the use of mobile calls.
Most Useful Negative User Review
An individual who left a negative overview of Chat on Capterra whined about getting timed out without notifications. He explained that this makes it hard to keep agents who have retail duties on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting chats at the right time is dependent upon how well you can monitor your visitors. For instance, if you are sitting on the Pure Chat backend you’ve got the capability to see which users are surfing your site in real time. So if somebody is considering a pair of shoes that you sell on your site, you know exactly what to begin talking about, and you have the instruments for making canned answers for specific components of your website. Integrity Staffing Solutions Live Chat
The obvious beginning to this review is that the actual chat interface. Does this feel usable for both novices and advanced users?
It all starts by revealing a chat box to the new visitor. If they’ve been to your website before, the agent on the backend sees all the customer information and interactions that have happened in the past. It works exactly like an instant messenger, (in which the chats arrive in real time ), but in addition, it lets you view previous transcripts and reps have spoken to a customer before.”
Notifications are sent to you when a chat comes in, and you’ll be able to schedule when you’re offered for chatting so that customers know when you’re online.
Implementing a conversation box on your website only takes a fast copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the chat box looks like before, during and following the conversation. Don’t hesitate to change around colors, set causes for when the chat box pops open and then configure the types that you need individuals to fill out before speaking to you.
You have the opportunity to go with the default option stylings (which can be fine,) however, the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for those who would love to manage live chats while on the go. By way of instance, if you have to leave the workplace but still wish to provide the best support out there, you won’t have to fret about it using a mobile app.
Pretty much all the features you would find on the normal dashboard are carried over to the cellular programs. You have settings for actually executing the talks, along with setting your accessibility, managing transcripts and more. This gives you a little boost of confidence since it doesn’t matter where you are when seeing who’s on your website in real-time. Your customer support is continually handled, since it works like texting from the phone.
The reporting is one of the strongest parts of Chat, since it not only provides you the functionality for exporting reports, but it supplies beautiful graphs and vision for viewing chat metrics over time. It is possible to track your customer satisfaction to make decisions regarding your staff or to figure out which particular clients you might be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than some of the other solutions you will find for live chat. For example, a site is provided for studying about updates and suggestions, while the Guides page is full of advice on the best way best to sell online, how to manage rude clients, how to obtain more live chats and more.
The FAQ page offers you a good idea about what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems as if you’ll need to finish most of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the service team are possible and they also offer email service in-app and on the website for all plans. Integrity Staffing Solutions Live Chat
Pure Chat does not have a free trial. But you do not need one at all, because the company offers a strong free plan you can continue to work with for as long as you want. The paid plans are reasonably priced as well, and the monthly obligations bring along a broad set of features that you don’t get with the free package.
Let’s Look at what plans you can Pick from:
Free — For $0 you receive support for one user, one website, unlimited chats per month, a one day discussion history and native mobile programs.
Starter — For $20 a month you receive support for two users, two sites, unlimited chats each month, per 30 day chat history, native mobile apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you get everything out of the former plan and support for five customers, three websites and 90 days of discussion history.
Growth — For $100 per month you receive everything from the previous plan and support for ten consumers, five websites, an unlimited chat history and also the ability to remove the Chat branding.
We like the Free plan for individuals just testing out the system, but the true operation comes into play once you opt for the Starter Plan. The only criticism I have is that you need to get all of the way up into the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Check out this guide to find out more about how using a live chat program can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools which may help you keep expenses down. In this report, we discuss with you some answers from small business owners using these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for customers that aren’t satisfied with their services. Read the following instructions to learn the cancelation terms along with other specifics.
Can agents use mobile devices to reply to clients?
Yes. Pure Chat provides programs for both iOS and Android to allow agents to react to clients’ inquiries from anywhere.
When choosing a live chat software, it’s important that the software integrates with other software your company is now using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop may benefit from such an easy-to-use conversation box tool like Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is great for analyzing and small operations with only a few goods and one rep. The Starter Plan is most likely the most common, although the Development Strategy becomes up there for businesses with large support groups. Integrity Staffing Solutions Live Chat