Intro Intelligent Live Chat Solution
There’s no reason live chat should not be easy. Intelligent Live Chat Solution
It is about connecting with your customers and giving them the very best solution in a reasonable period of time.
That said, many live chat extensions for online stores offer you a much too intimidating interface with tools that are overkill for this type of rudimentary support moderate.
Pure Chat has another strategy.
Pure Chat is a live chat program which aids small companies provide instant replies and convert more prospects.
You’re not likely to locate anything mad with this particular tool, but that’s the glory of it. The pricing is straightforward. The features are simple, and the overall interface makes it quite easy to communicate with clients who want answers quickly.
So let us take a deeper look to the live chat platform to know who it is ideal for and which of those features are impressive.
Pure Chat is a live chat software which allows users to communicate with their customers directly on their site. Its attributes include unlimited agents, unlimited chats, complete chat background, widget personalization, and more. We compiled Pure Chat user testimonials from around the web and determined that it has normally positive ratings. We also shared its own accessible pricing options.
Briefing of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review said that the program is simple to set up and navigate because of its user-friendly interface. They also enjoy how the tab switches to a email form when all the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection said that the app can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
A user who left a positive review of Pure Chat on G2 Crowd stated they were in a position to persuade customers to commit to a purchase within moments of communicating through the app. He also likes how the tool provides them with a means to answer clients’ questions quickly and market their goods without the usage of phone calls.
Most Helpful Negative User Review
A user who left a negative review of Pure Chat on Capterra complained about becoming timed out with notifications. He explained that making it difficult to keep agents who’ve retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting chats at the right time is dependent upon how well you may track your visitors. By way of example, if you are sitting on the Chat backend you’ve got the ability to view which users are browsing your website in real time. So if someone is looking at a pair of shoes you sell on your website, you understand precisely what to begin speaking about, and you have the instruments for creating canned answers for certain components of your site. Intelligent Live Chat Solution
The obvious beginning to this particular review is that the true chat interface. Does this feel usable for both beginners and advanced users?
It all starts by revealing a chat box into the new visitor. If they have been to your site before, the agent on the backend sees all of the customer information and interactions that have happened in the past. It works just like an instant messenger, (where the chats come in real-time), but in addition, it allows you to view previous transcripts and reps have spoken to a customer in the past.”
Notifications are sent to you when a chat comes in, and you can schedule when you are offered for chatting so that clients know when you’re online.
Implementing a chat box on your site only requires a quick copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the chat box appears like before, during and following the conversation. Feel free to change about colours, set triggers for as soon as the chat box pops open and then configure the types that you need people to fill out before speaking to you.
You’ve got the chance to decide on the default stylings (which is nice,) however, the design tools are easy enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for people who’d love to manage live chats while on the go. By way of instance, if you have to leave the office but still wish to give the best support out there, you won’t need to worry about it using a mobile app.
Pretty much all the features you would find on the normal dashboard are carried over to the mobile apps. You have settings for actually executing the chats, together with setting your availability, managing transcripts and much more. This gives you a small boost of confidence since it isn’t important where you are when viewing who’s on your website in real-time. Your customer support is constantly handled, as it works like texting from your cell phone.
The reporting is just one of the strongest sections of Pure Chat, because it not only gives you the performance for exporting accounts, but it supplies amazing graphs and imagery for seeing chat metrics with time. You can monitor your client satisfaction to make decisions about your employees or to figure out which unruly customers you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are a lot more impressive than some of the other options you will discover for live chat. By way of instance, a site is supplied for reading about updates and suggestions, while the Guides page is filled with information about the best way best to sell online, how to handle rude clients, the way to get more live chats and more.
The FAQ page offers you a good notion of what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks like you are going to need to finish most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the service team are potential and they also offer email support in-app and about the web site for all plans. Intelligent Live Chat Solution
Pure Chat doesn’t have a free trial. However, you do not need one at all, because the company offers a strong free plan that you could continue to work with for as long as you would like. The paid plans are reasonably priced as well, and the monthly payments bring along a wide set of characteristics that you don’t get together with the free package.
Let us Look at what programs you can Pick from:
Free — For $0 you get support for a single user, 1 website, unlimited chats per month, a one day discussion history and native mobile apps.
Starter — For $20 a month you get support for two consumers, two websites, unlimited chats each month, per 30 day chat history, native mobile programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you receive everything from the previous plan and service for five users, three sites and 90 days of discussion history.
Growth — For $100 per month you get everything out of the previous plan and service for ten consumers, five sites, an infinite chat history and also the ability to remove the Chat branding.
We like the Free plan for people just testing out the system, but the genuine functionality comes into play once you choose the Starter Plan. The only criticism I have is that you need to receive all the way up into the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Check out this article to learn more about how employing a live chat software can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools which can assist you in keeping expenses down. In this article, we share with you some answers from small business owners who use these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers that aren’t pleased with their services. Read these instructions to find out the cancelation terms and other details.
Can agents utilize mobile devices to reply to customers?
Yes. Pure Chat provides programs for both iOS and Android to allow agents to react to clients’ queries from anyplace.
When deciding upon a live chat software, it’s important that the program integrates with other applications your business is now using. Here’s a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone having an ecommerce store could benefit from such an easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is very good for testing and small operations with only a couple of products and a single rep. The Starter Plan is most likely the most common, although the Development Strategy becomes up there for companies with large support teams. Intelligent Live Chat Solution